How to deactivate Num Lock in Bitlocker with Build 1703? - Microsoft Community

we using laptop devices activated bitlocker encryption using passphrases. starting build 1703 (creator's update), num lock active default when entering passphrase decryption.

however, our laptop devices (as common) have embedded number pad, meaning pressing e.g. j, k, l produces 1, 2, 3 input when numlock active:

users have e.g. j, k or l in passphrases input 1, 2 or 3, leading wrong passphrase, unless num lock disabled before entering passphrase.

this change of behavior started build 1703 , documented users on superuser:

https://superuser.com/questions/1177276/how-do-i-enable-num-lock-by-default-at-the-bitlocker-boot-pin-password-prompt/1200089#1200089

we looking way disable num lock during passphrase entry, our users commonly report passphrases incorrect.

hi johan,

as initial troubleshooting, suggest uninstall , reinstall keyboard drivers. these steps:

1. press windows key + x , select device manager.
2. locate keyboard drivers. (expand if needed.)
   
3. right-click device click uninstall. (note: make sure choose option delete driver package system, cause driver package installed deleted.)
4. go action, select scan hardware changes. cause device driver re-installed.
5. once driver has been installed, close tabs , restart pc.

let know if need further assistance regarding issue.

Windows / Windows 10 / Security & privacy / PC