Pop-up virus warning. Do I need to remove a virus? - Microsoft Community


i bought new computer windows 10.  came macfee uninstalled , turned on windows defender.  downloaded mozilla default browser.  within 2 days of using computer browser locked microsoft pop virus  warning (obvious scam).  have deleted firfox , reloaded it twice , same thing happens.

is compute safe , how delete virus?  windows defender not detect virus.

help

original title: windows defender

***post moved moderator appropriate forum category***

what seeing common scam , coincidence happened when did.


click ok button @ bottom of popup. should see box not allow site create new pages. check , close window.


if doesn't work, edge, follow instructions scott_ki here:
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/edge-frozen-with-virus-warning-popup/7212a393-90ad-48d0-ab55-4ffe1f21a554?page=2&msgid=7618ae67-bf16-4155-bf90-d8a7405ee199


other browsers:


use task manager exit browser. reboot , see if pop-up goes away.


how use new task manager in windows 8 or 10
http://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/


how use task manager in windows 7
http://windows.microsoft.com/en-us/windows/end-process#1tc=windows-7


if problem persists, browser:



remove tech support scam pop-up (call support scam)
http://malwaretips.com/blogs/remove-tech-support-scam-popups/



, see:



psa: tech support scams pop-ups on rise
https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/



more information, see post greginmich
https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/1-888-2361-scam/0990122e-61a9-431b-947e-a904c202fa7c?msgid=8d26f1a8-041a-4351-9c24-a222fb305cbd


Windows / Windows 10 / Security & privacy / PC



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