Windows 10 64-bit Dell Laptop Cannot Be Turned Off. Screen Keep - Microsoft Community


last night tried turn off dell laptop before sleep, , screen keeps showing "preparing configure windows. do not turn off computer" .

i confident laptop did not install system update before turned if off, , waited 30 minutes , did not turn off. see is "preparing configure windows. do not turn off computer" .   i lost patience , let laptop , go sleep.  tell me how solve problem? 

the point windows 10 mystic system. cannot turn off computer , pre-installed edge broswer can somehow failed ie explorer works perfectly! the bad thing system released before enough testing , polish. can go use windows 7 or windows 8, however, cost me money.

i dream microsoft allow windows 10 users change system free. well, not think day come! 

***post moved by the moderator appropriate forum category.***

hi pedro,

let's work on together. verify following:

  • what situation now? still stuck on installation screen?
  • are running creators update before experienced issue?
  • do have media creation tool or bootable usb?
  • do regularly create restore point?

we forward response.



Windows / Windows 10 / Performance & system failures / PC



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