Windows 10 doesn't want to shut down correctly. - Microsoft Community

[preface: on alienware 15 r2]

well, broke windows real bad.

so, story starts yesterday, when trying put windows pe onto flash drive.  i ran makewinpemedia, , started formatting drive.  ...and didn't stop.  it went on while (much longer should have taken format already-formatted 64gb usb 3 flash drive), decided see if in use attempting eject safely remove hardware.  nothing.  not message box saying in use process.  so, attempted cancel format through vds disk management window, , did nothing.

assuming had gone wrong, unplugged drive , shut down windows.  well, tried to.  what happened windows sat @ "shutting down" screen , did nothing, , had hold power switch after 15 minutes of waiting.  (this problem has worsened start menu shut down and restart buttons nothing, shutdown /s /hybrid hangs waiting wininit.exe, , shutdown /p /f causes windows sit @ "shutting down" screen indefinitely.)

in addition, usb 3 port flash drive plugged not appear work, , has not worked since attempted run makewinpemedia.

however, isn't worst of it.  i've had absolute worst time trying track down what's causing issue.  i suspect may usb 3 drivers, i've tried every diagnostic can think of , it's still not fixed.  the event log has no relevant information.  running various troubleshooters settings yielded nothing.  running maintenance operations security , maintenance panel did nothing useful.  attempting update drivers via windows update, device manager, , downloading various drivers dell did not help.  sfc , chkdsk found nothing wrong system, when ran them in offline mode windows pe on flash drive.  enabling verbosestatus option in registry turned out not either - windows shuts down programs , services fine, status changes "shutting down" , computer nothing.  i've done 2 system restores different restore points, both before started happening, , issue persists.  i've tried disabling non-microsoft services @ startup, , even all services - nothing.  the thing remotely called solution i've found there 1 case got computer shut down correctly: when start safe boot (set minimal).  nothing, absolutely nothing else has improved situation, , have no idea anymore.

***subject edited clarity moderator.***

hi,

looks you've done basic troubleshooting have provided. seems issue you're having requires advanced troubleshooting steps. thus, recommend post query on microsoft technet forum.

let know if have other concerns.

Windows / Windows 10 / Power on or off a device / PC