I can't log in to windows 10 on my laptop - Microsoft Community


can't log in microsoft account in laptop because instead of @gmail.com, @mail.com appears in log in page (startup). tried typing possible passwords pw used in gmail acct when logged-in here still cant log in. tried resetting pw "

we received request recover microsoft account *** email address removed privacy *** unfortunately, our automated system has determined information provided not sufficient validate account ownership.  microsoft takes security , privacy of our customers seriously, , our commitment protecting personal information requires take utmost care in ensuring account owner." appears , tried many times until locked out.

hello may ann,

when create microsoft account. associated microsoft email domain. if account locked can recover following steps page: (click here).

if need further help, not hesitate reply post.



Windows / Windows 10 / Security & privacy / PC



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