windows 10 update (approx 5 month ago)# my Acer is now a - Microsoft Community
after update (over hour) computer stuck in loop, trying reboot every 15 seconds, message flashing @ bottom of black screen "recovery, trying restore previous settings. update failed configure" took me couple of minutes read message due fact lasted tenth of second before disappeared. after forced shut down, rebooting produced black screen, pressing f key brings text @ top left corner "error no hard drive, no disc inserted, no usb start up" etc, pressing key repeats message until hits bottom. after trying discs , usb's recovery software , original windows 8 no avail, same message repeats, if press con-alt-delete @ right moment when booting, can bios page up, states hardware detected , functional, trying reset defaults has no effect, , type of motherboard has no safe mode reboot option on list of boot options, read fixed theirs accessing command prompt bios page, re-enabling 6 listed boot log data functions separately, (very clever) however, accessing cp bios page isn't possible computer. have read loads of disgruntled windows 10 users have had major problems after updates, "major" understatement, catastrophic , terminal say, i'm still working on it, , haven't given yet, presently £500 computer not make fiver on ebay, microsoft trying help, , i'm grateful that.
***post moved moderator appropriate forum category.***
please provide more information cause of problem may diagnosed.
please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.
please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 and click ok . place cursor on system summary. select file, export , give file name noting located. click save. files in txt file format preferred.do not place cursor within body of report before exporting file.the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.
please upload onedrive , share copy of system log file from event viewer , post link here. please remove earlier copies of logs onedrive.
to access system log select keyboard shortcut win+r, type eventvwr.msc , press the enter key. list in left side of window select windows logs , system. place cursor on system, select action menu , save events as (the default evtx file type) , give file name. not provide filtered files. do not place cursor in list of reports before selecting action menu. not clear logs whilst have continuing problem.
for onedrive see paragraph 9.3:
Windows / Windows 10 / Performance & system failures / PC
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