Computer freezing with unfamiliar screen - Microsoft Community

using windows 10, in past few days when computer goes sleep , restart it, frozen screen (full screen of screen saver) , available buttons on bottom right, are: wifi connection, microsoft accessibility , off switch. can't wake computer screen. when try turn off or restart screen, gets frozen in shut down or restart. have physically turn computer off , reboot out of frozen state. can please me? computer new (under 2 years) hp spectre. thank assistance.

hi ruth,

let's try isolate cause of issue. suggest follow methods below:

method 1: run power troubleshooter find , fix problems computer's power settings. kindly follow steps below:

1. click start.   
2. on search bar, type troubleshooting, , click on troubleshooting results.   
3. click on system , security.
4. under power, click on power.

method 2: use system file checker tool repair missing or corrupted system files. steps on how run system file checker tool, check following link: use system file checker tool.

method 3: check if devices on computer have latest driver. refer link steps on how update drivers: update drivers in windows 10.

let know how goes assist further.

Windows / Windows 10 / Power on or off a device / PC