Problem when changing PC password - Microsoft Community

i have microsoft account on dell laptop , use signing in.

yesterday, changed password microsoft account settings section of windows 10. 

after changing password, asked me change password everywhere use account, such email, phone, other pc, etc.

but there problem. on laptop changed it, new password not work when logout or shut down , start again. works when use old password.

i message laptop not online need sign in old password.

why happening, , how solve this? laptop online via wi-fi. tried broadband dongle, still keeps telling me sign-in old password because laptop not online.

thanks.

hi riaz,

this issue may related incomplete or unsaved changes made on account. may happen if changed or reset password outlook or hotmail account forgotten make change on pc.

for better assistance, please answer following questions:

• have tried changing password again after logging in using old password?
• what other troubleshooting steps have done far?

for meantime, try creating new user , see if issue persists. can check if issue happen in safe mode.

we're looking forward reply.

Windows / Windows 10 / Security & privacy / PC