Windows Home 10 crashes when no internet connection is available - Microsoft Community

my mother running windows 10 home on an intel nuc nuc6i3syk 8 gb ram. there usual utilities installed real application microsoft office 2010. has printer connected via usb, not recall model. problem pc keeps crashing when there no internet connection. not want internet connection. have resolved - months ago - forcing internet connection, she, of course, not like. internet connection via bt homehub wifi router , had force windows forget ssid , re-establish link.

all software patched of 4-5 months ago.

the pc behaves when there internet access without it, pc crashes. visiting later week investigate. i'd love post event log entries, crash dumps, , like, don't have them right now. need pointers, experiences, educated guesses, , - - saying, "yes, had problem , solution x."

i suspect windows telemetry issue, have no evidence up.

***post moved moderator appropriate category.***

hi quintin,

corrupted system files 1 of many possible reasons issue happening. better isolate , best solution issue, we'd ask following questions below:

• are getting error messages?
  
• which version , build of windows 10 computer?
  
  

to resolve issue, try checking available windows updates , update network adapters.

we'll wait response.

Windows / Windows 10 / Performance & system failures / PC