Reboot when trying to wake from sleep - Microsoft Community
my dell xps 18 laptop came windows 8, updated 8.1, , 10. sleeping , waking sleep working fine. month ago upgraded hdd ssd. installed windows 10 clean on blank ssd. computer still goes sleep fine, every time try wake sleep, acts rebooted.
i have latest drivers (as part of clean install), , verified have latest bios dell. i've searched online problems reboot when waking sleep, none of info i've found has helped me solve problem.
looking in event viewer critical , error events, after each wake sleep attempt there error event eventid:16, source:kernel-boot. followed critical event with eventid:41, source:kernel-power, taskcategory:(63).
i've uploaded 3 fresh .dmp files created sleeping, trying wake sleep. i've included .nfo file generated msinfo32, , 3 .evtx files (from event viewer) showing eventid 16 & 41 same time each of .dmp files. 7 files available here.
my unsatisfactory workaround changed power plan never sleep. means when i'm not plugged in , not using while, have totally shutdown, , restart when plugged in again.
any appreciated.
the minidump files implicate iastorav.sys intel storage driver:
*** warning: unable verify timestamp iastorav.sys
*** error: module load completed symbols not loaded iastorav.sys
*******************************************************************************
* *
* bugcheck analysis *
* *
*******************************************************************************
use !analyze -v detailed debugging information.
bugcheck 1000007e, {ffffffffc0000005, fffff80445600a77, ffff9880cad86828, ffff9880cad86050}
*** warning: unable verify timestamp win32k.sys
*** error: module load completed symbols not loaded win32k.sys
probably caused : memory_corruption
try following driver directly intel - download , run setuprst.exe:
Windows / Windows 10 / Power on or off a device / PC
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