it working fine until couple of days ago started experiencing problems it. it's got nothing headphones because i've tested on other devices , functions normal. way i'd describe sound quality generated   laptop headphones sounds it's been recorded tunnel, or compressed space. 
    here methods i've tried (and failed):
  1. going device manager, clicking sound, video , game controllers, clicking amb high definition audio device, accessing properties, , updating driver. 
    2. troubleshooting sound problems in speakers tab
    3.  disabling , re-enabling speakers 
    also, see lot of solutions problem requires going speakers' properties , checking off "enhancements" tab, reason don't have enhancements tab? don't know trustworthy programs unsintall/install   enhancements if that's problem. again, don't know if missing enhancements issue because sound fine when didn't use any. 
    please help, frustrating isn't tech savvy. if need more details, ask away , i'll try best answer them. 
                       
                hi mich,
      we appreciate troubleshooting steps you've done prior posting. suggest  uninstall , reinstall laptop's sound drivers. may refer    how to: install , update drivers in windows 10 article.
    kindly let know if need further assistance.
             
                Windows                /                        Windows 10                    /                        Performance & system failures                    /                        PC                
 
  
 
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