hi,
i don't know if simillar problems evoqued here, sorry if so.
i bought hp omen 15-ax047nf, running windows 10 family.
i had transfer files ex-laptop ihd, transferred documents/programs/programdata/appdata old ihd new computer.
the thing have lot of crashes (3 per 24h use)
- suddendly mouse doesn't move, stuck
- usb devices disconnect themselves
- screen becomes black
and have force shutdown of computer
i scanned using sfc /scannow , here log report : log
here event viewer log when started point had force shutdown (at 10:44:22) log xml
i tried dism (dism /online /cleanup-image /restorehealth) said needed sources. log
according windows update date (even though telling me windows creator update available ?) , drivers date.
i fix crashes without reinstalling windows
thanks help
ps: log files in french, can translate them english if you'd prefer
update : downloading nvidia driver computer hp website , running dism again, i'll let know when have done both things
update2: added dism log file, installed drivers
Windows / Windows 10 / Performance & system failures / PC
Comments
Post a Comment