my computer stuck in loop , when tried fix problem using computers advance systems nothing works. when tried run diagnose tells me have problem not give me code.  i have tried reboot recovery media   , system image. nothing works, states no media found. can me?  
    ***post moved moderator appropriate forum category.***
                       
                answer-by-number:
    1. when (approx. date) did purchase dell computer?
    2. did computer come win10 preinstalled or did upgrade win7 computer or win8.1 computer [<=pick one!] to win10?  
    3. has norton application or mcafee application ever been installed on computer since bought it?  
    4. have ever run mcafee consumer products removal tool?
    5. version & os build of windows 10 is installed? 
      - press & hold windows key , press the r   key. in the run dialog, type winver , press the enter key.
 
             
                Windows                /                        Windows 10                    /                        Performance & system failures                    /                        PC                
 
  
 
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