i've new i7 surface book, performance model. windows 10 pro came computer date.
in last few days i've noticed laptop "crashing" instead of going sleep when click either power button or close lid. because each time i'd have click power button, see boot "surface" text , wait few seconds hello screen show up.
looking through power settings, such when power button pressed, saw sleep had disappeared drop downs, , there no sleep option. see following image,
as can see combo boxes have nothing selected. sleep option disappeared. clicking "change settings unavailable," doesn't show sleep option either.
any idea how back?
hello chuck,
may know if there error messages appear when attempt click power button further isolate issue.
we suggest check if there updates waiting installed on new device. here's how check updates:
- select start button, go settings.
- click update & security > windows update.
- select check updates.
if windows update says pc date, have updates available.
we forward update you.
regards.
Windows / Windows 10 / Power on or off a device / PC
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