Laptop not going to sleep mode - Microsoft Community


hey. reinstalled windows 10 on dell inspiron 3542. installation clean because laptop had genuine copy of windows 10 installed. after re-installation, whenever close lid laptop goes sleep mode when open lid laptop screen remains black while laptop wakes up. can because have back-lit keyboard keyboard glows open lid screen remains black , therefore every time have hard restart pressing on/off button. worried because if continue hard restart fear hard disk corrupted. pls asap!!.

hi hrishav,

we want learn more concern. verify following:

  1. does happen right after clean installation? if not, changes made system might have cause issue?
  2. when did clean installation?
  3. did reset factory defaults, or used installation media or bootable usb?

if haven't installed lot of apps yet, may try reset lets keep personal files. in settings, go update & security > recovery > reset pc. select keep files. otherwise, may try manual change sleep settings, follow thread for reference. it's bit old steps same.

we forward response.



Windows / Windows 10 / Power on or off a device / PC



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