Windows freezes randomly, then freezes during loading on a hard reset - Microsoft Community

since november 1, 2016, computer has been randomly freezing, forcing me perform hard reset. however, after performing reset, hang on loading screen, or loading screen not show @ all. while have been able afterwards, haven't figured out consistent method of doing so, though try system restores, chkdsk, , running in safe mode.

according windows defender, isn't result of virus, , running sfc reveals nothing.

what can fix this?

hi,

hardware or even heat related.

try clean boot method see if startup program involved - if
process of elimination :

right click start button - command prompt (admin) - @ prompt type in

msconfig

, hit enter

how perform clean boot in windows - windows 10 same
https://support.microsoft.com/en-us/kb/929135

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of these :

if had 3rd party antivirus on os you upgraded or if you have one
uninstall , run maker's removal tool. use windows defender
in windows 8/8.1/10 full antivirus. despite all hype out there
windows defender , windows firewall are true superstars.

list of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

uninstallers (removal tools) common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=soln146 

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check :

right click start button - control panel - troubleshooting - on right side click view -
system maintenance.

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windows key + x - command prompt (admin)

sfc /scannow

note if shows uncorrected errors - below regardless.

when completes run these :

dism /online /cleanup-image /scanhealth

dism /online /cleanup-image /restorehealth

note if shows uncorrected errors - below regardless.

restart computer.

sure running latest available bios , drivers.

check system maker (motherboard maker custom systems) updates
to the bios, low level chipset drivers, , the major on-board , separate 
device drivers. run driverview - set view hide microsoft drivers - update
without dump in their name.

driverview - free - utility displays list of device drivers loaded
on your system. each driver in list, additional useful information
displayed: load address of driver, description, version, product name,
company created driver, and more.
http://www.nirsoft.net/utils/driverview.html

drivers check system maker fallbacks , device maker's
most current. control panel - device manager - display adapter - write down
make and complete model of video adapter - double click - driver's
tab - write down the version info. click update driver (this may not
ms far behind certifying drivers) - right click - uninstall -
reboot refresh driver stack.

repeat network - network card (nic), wifi, sound, mouse , keyboard
if 3rd party own software , drivers , other major device drivers
you have.

go system maker's site (dell, hp, toshiba examples) (as rollback) and
then device maker's site (realtek, intel, nvidia, ati examples) ,
latest versions. (look bios, chipset, and software updates @ system maker's
site while there.)

download - save - go put them - right click - run ad admin -
reboot after each installation.

check in device manager - drivers tab sure version
installing actually shows up. because drivers rollback before
latest installed (sound drivers particularly this) install driver - reboot
- check sure is installed , repeat needed.

repeat @ device makers - btw at device makers not run scanner -
heck manually model.

manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

hope helps.
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rob brown - microsoft mvp <- profile - windows , devices it : bicycle - mark twain said right.

Windows / Windows 10 / Performance & system failures / PC