Cannot access laptop - Microsoft Community


cannot acces laptop. telling me use last password on device. putting password in, , tells me reset password on live.com.

ive done on tablet , still cant access laptop.

help !!!

moved mobile devices

hi kristine,

are connected domain network? if case, need local administrator reset password.

we recommend following steps on article if can't sign-in account. sure click show see recommend troubleshooting steps. if issue still persist, let know troubleshoot further.

update if issue gets resolved.



Windows / Windows 10 / Security & privacy / PC



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