Windows 10 log-in not working, no solutions have worked - Microsoft Community


hey all.

i cannot sign computer uses windows 10. have looked @ multiple solutions , tried them all, none of them work. not want erase files due fact have no backed them up. here's happened leading me not being able log in.

i made microsoft account told me going change password computer. however, password made account wouldn't work on computer. gave message "you can't sign device right now. go account.live.com fix problem, or try last password used on device". tried old password , when did not work, reset password using account.live.com. however, new password not work on computer, after turned off , turned on computer. have unplugged computer internet , tried both passwords gives message "your device offline. please sign in password used on device". 

the problem solutions have far fact supposed use administrator password log in. administrator on computer , have no idea of password or how retrieve it. have talked microsoft far have not received information can me.

if can give me information on how retrieve password log computer or how break past it, appreciated.

***post moved moderator appropriate forum category.***

to further troubleshoot issue, suggest try recovery options in windows 10.

we recommend take precaution of backing personal files , settings.

regards



Windows / Windows 10 / Security & privacy / PC



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