Windows 10 - BSOD - Microsoft Community
hi,
i have dell laptop 3 months old. got bsod message driver_state_power_failure. can please assist me in finding out root cause. lost important work related stuff , need fix problem not occur again.
attaching dump file -
https://www.dropbox.com/s/xsntopta8r22f5b/012317-12015-01.dmp?dl=0
here windbg analysis
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* *
* bugcheck analysis *
* *
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driver_power_state_failure (9f)
driver has failed complete power irp within specific time.
arguments:
arg1: 0000000000000003, device object has been blocking irp long time
arg2: ffffd2802c75ca00, physical device object of stack
arg3: ffff9c01e966b8e0, nt!triage_9f_power on win7 , higher, otherwise functional device object of stack
arg4: ffffd28036e4c010, blocked irp
debugging details:
------------------
dump_class: 1
dump_qualifier: 400
build_version_string: 10.0.14393.693 (rs1_release.161220-1747)
system_manufacturer: dell inc.
system_product_name: inspiron 7559
system_sku: 0706
system_version: 1.2.0
bios_vendor: dell inc.
bios_version: 1.2.0
bios_date: 09/22/2016
baseboard_manufacturer: dell inc.
baseboard_product: 0h87xc
baseboard_version: a00
dump_type: 2
bugcheck_p1: 3
bugcheck_p2: ffffd2802c75ca00
bugcheck_p3: ffff9c01e966b8e0
bugcheck_p4: ffffd28036e4c010
drvpowerstate_subcode: 3
image_name: acpi.sys
debug_flr_image_timestamp: 578997a7
module_name: acpi
faulting_module: fffff8073ad40000 acpi
cpu_count: 4
cpu_mhz: 900
cpu_vendor: genuineintel
cpu_family: 6
cpu_model: 5e
cpu_stepping: 3
cpu_microcode: 6,5e,3,0 (f,m,s,r) sig: 84'00000000 (cache) 84'00000000 (init)
customer_crash_count: 1
default_bucket_id: win8_driver_fault
bugcheck_str: 0x9f
process_name: system
current_irql: 2
analysis_session_host: desktop-ckhv3p8
analysis_session_time: 01-24-2017 10:35:28.0096
analysis_version: 10.0.14321.1024 amd64fre
stack_text:
ffff9c01`e966b8a8 fffff800`323fd033 : 00000000`0000009f 00000000`00000003 ffffd280`2c75ca00 ffff9c01`e966b8e0 : nt!kebugcheckex
ffff9c01`e966b8b0 fffff800`323fcf46 : ffffd280`3832d3b0 00000000`00000001 00000000`00000001 ffff9c01`e9640180 : nt!popirpwatchdogbugcheck+0xeb
ffff9c01`e966b910 fffff800`322654e0 : ffffd280`3832d3e8 00000000`00225512 00000000`00140001 00000000`00000000 : nt!popirpwatchdog+0x22
ffff9c01`e966b960 fffff800`3234f77a : 00000000`00000000 ffff9c01`e9640180 ffff9c01`e964cbc0 ffffd280`3a601340 : nt!kiretiredpclist+0x440
ffff9c01`e966bbe0 00000000`00000000 : ffff9c01`e966c000 ffff9c01`e9665000 00000000`00000000 00000000`00000000 : nt!kiidleloop+0x5a
stack_command: kb
thread_sha1_hash_mod_func: 81a7ba75a791115b4f55c8910c64a260d525502e
thread_sha1_hash_mod_func_offset: dfbcb3f9a415e4b8c955f15c39a77a130e810657
thread_sha1_hash_mod: f08ac56120cad14894587db086f77ce277bfae84
followup_name: machineowner
image_version: 10.0.14393.0
failure_bucket_id: 0x9f_3_power_down_i8042prt_image_acpi.sys
bucket_id: 0x9f_3_power_down_i8042prt_image_acpi.sys
primary_problem_class: 0x9f_3_power_down_i8042prt_image_acpi.sys
target_time: 2017-01-23t21:54:05.000z
osbuild: 14393
osservicepack: 693
servicepack_number: 0
os_revision: 0
suite_mask: 784
product_type: 1
osplatform_type: x64
osname: windows 10
osedition: windows 10 winnt terminalserver singleuserts personal
os_locale:
user_lcid: 0
osbuild_timestamp: 2016-12-21 01:50:57
builddatestamp_str: 161220-1747
buildlab_str: rs1_release
buildosver_str: 10.0.14393.693
analysis_session_elapsed_time: 647
analysis_source: km
failure_id_hash_string: km:0x9f_3_power_down_i8042prt_image_acpi.sys
failure_id_hash: {22a3ff34-49ca-8d37-715b-ae023b6cc9fb}
followup: machineowner
---------
any appreciated.
please download , run driver view , upload copy of report produces onedrive. report on drivers select edit, select followed file, save selected items. text file format please, html files less easy work with.
http://www.nirsoft.net/utils/driverview.html
please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 , press enter key. select file, export , give file name noting located. files in txt file format preferred. do not place cursor within body of report before exporting file. system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here.
for onedrive see paragraph 9.3:
Windows / Windows 10 / Performance & system failures / PC
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