Windows Reset & Malware - Microsoft Community

so, guess should tell story first then, y'all can decide , make opinions..

i downloading audio amplifier software in april 24, 2017. in installation of software, told accept ads offer. declined it, still downloaded malware, , software aren't harmful pc, of no use me. so, of course uninstalled it. but, there this svcvmx client (32 bit) program running background process. have been searching way remove virus and/or malware , none of methods work.. previously, way before april 24, 2017, had downloaded software downloaded russian google chrome extensions' (pop ads, adult-games ads). had deleted 2 of these forever, 1 still in pc somewhere..

but, not main problem @ moment. want reset computer. so, went recovery -> reset pc in windows settings. click on get started nothing happens. have seen other discussions cursor having blue circle nothing happening after that, me, doesn't happen. so, tried advanced startup , computer restarts normally. mean @ point, starting believe whatever had downloaded virus of sort.. oh, , tried holding shift while pressing restart start menu, , lock screen, same result..

so, read that. want know either how remove malware/virus , how fix error on resetting pc. , if genius out there explain, malware computer, pop ads, or take private information. , don't wanna lose pc. :p

here information of pc if needed:

• windows 10 home
• processor: intel(r) core(tm) i5-7400 cpu @ 3.00ghz 3.00ghz
• installed memory (ram): 16.00 gb
• system type: 64-bit operating system, x64-based processor
• pen , touch: no pen or touch input

also signed in through microsoft account.

***post moved moderator appropriate forum category.***

hi,

a malware software that’s built malicious. designed make way onto device i.e. desktop, phone, or tablet , manipulate them. on top of that, malware can record , steal information. suggest download , run our microsoft safety scanner scan system threats.

in case reset pc, may refer article , try other methods on how recover windows pc: recovery options in windows 10.

let know if need further assistance.

Windows / Windows 10 / Performance & system failures / PC