Working with images in PowerPoint causes my computer to shut down - Microsoft Community

i use powerpoint create educational slides children, , starting in march 2017 when working in powerpoint, computer began spontaneously shut down without warning. has not happened while using other programs regularly use - excel, chrome, , adobe premiere elements. see posts years ago have not found recent discussions on issue. 

if work consistently in powerpoint throughout day can expect happen @ least once or twice, though days have no crash. hard me isolate consistent behavior brings crash. first time happened when accidentally blew image many times original size. since has happened when removing background of image, , seems happen more when zoomed in @ 100% or more on slide, though happened when 70% zoomed , not working on single image. number of slides not appear make difference, have experienced crash on presentations few slides , on 20.

here system information:

desktop, home built in june, 2014

mainboard : asus z97-pro(wi-fi ac)

total memory : 16gb dimm ddr3

processor : intel(r) core(tm) i7-4790k cpu @ 4.00ghz

monitor/panel : acr acer h236hl (1920x1080, 23.1")
video adapter : nvidia geforce gtx 750 ti (2gb) version 381.65

windows system : microsoft windows 10 home version 10.0.14393 build 14393
platform compliance : x64

powerpoint 2016 mso (16.0.7830.1018) 32-bit

if there other information can provide please let me know.

***post moved moderator appropriate forum category.***

hi,


there several reasons why powerpoint crashes. due outdated antivirus software, or installed add-ins interfere powerpoint. let's analyze program known configurations caused problem running microsoft office configuration analyzer tool. after scan, provide troubleshooting steps , solutions.

feel free update on result.

Windows / Windows 10 / Performance & system failures / PC