Windows 10 don't work and Cortana always chrash - Microsoft Community


freezes screen , shutting down no explorer not cortana either plus can't turn off pc tried many way solve problem seems nothing isn't working.please need help 

hi patty,

in order better assist you, please provide following information.

  • did make changes before issue started?
  • which steps have done already?
  • are able access advanced boot options?

we forward response.



Windows / Windows 10 / Desktop, Start, & personalization / PC



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