Windows 10 unable to install NVIDIA or AMD graphics drivers, any - Microsoft Community


ok, let's see if can solve mystery!

problematic behavior

two days ago, both windows , amd software , drivers updated , computer stopped working, after having functioned 9 months. 

starting fresh, up-to-date windows 10 installation, works until install graphics driver, either amd or nvidia. 1/3 through driver installation, screen goes black , never recovers, if wait whole hour. while black, monitor still receiving signal.

when reboot computer, blue windows logo appears momentarily spinning white circle underneath, goes black screen spinning white circle , mouse cursor. nothing else. white circle spins continuously long i'll let (30 minutes). 

my troubleshooting

  • booted windows disc, attempted startup repair on original install no avail
  • used command prompt set default boot safe mode, attempted uninstall amd drivers. amd drivers not present under add/remove programs
  • attempted amd 17.5.2 driver installation in safe mode, received code 99 "amd installer cannot continue because driver has not been digitally signed"
  • searched internet/knowledgebases endlessly.
  • attempted follow amd's recommended path disable driver signature enforcement, used win+i attempt open update & security, update & security crashed upon opening.
  • attempted boot safe mode driver signature enforcement disabled (f7), reason usb device input doesn't work @ selection screen. don't have ps/2 keyboard or adapter attempt that.
  • used command prompt disable driver signature enforcement best of ability (and available documentation). 
  • system not able boot normally. used command prompt boot safe mode, attempted install amd 17.4.4 whql drivers. again received code 99.
  • blew away old windows 10 installation, cleaned both hard disks, reinstalled windows 10 fresh using .iso created today.
  • attempted again install amd 17.4.4 whql drivers, same problem.
  • reinstalled windows 10 again.
  • replaced amd rx 480 old gigabyte gtx 760. attempted install nvidia drivers. same exact issue (interminable black screen, unable boot up)
  • came here, wrote this. help!

hardware

  • cpu: amd fx 8370 vishera 4ghz 
  • graphics: msi radeon rx 480 8gb gddr5 or gigabyte gtx 760
  • ram: evga 16gb ddr3-1866 (pc3-14900)
  • motherboard: asrock 970 extreme3 amd 970 (with latest bios)
  • sound card: creative sound blaster audigy 2 (oh yeah, it's old)

failure conditions

  • clean disk drives
  • fresh install of windows 10
  • windows 10 image created 6/4/17
  • windows 10 allowed update before installing anything
  • first , thing install graphics driver
  • graphics driver versions: 17.5.2 win 10 64-bit non-whql , 17.4.4 win 10 64-bit whql amd, 382.33 win 10 64-bit whql nvidia

solution

i removed legacy creative labs sound blaster audigy 2 system , switched onboard sound. works after that.

i suspect type of driver incompatibility between windows, amd , nvidia graphics drivers, , old audigy 2. problem between pci , pci express devices generally, knows. 



Windows / Windows 10 / Performance & system failures / PC



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