Windows 10 - Cannot Click Anything, Even in Safe Mode. Endless blue - Microsoft Community


noted, morning wife discovered computer no longer allowed click on anything. usual fix go processes , stop iexplorer.exe process , restart it, in case couldn't task manager that. mouse pointed worked , move arrow hovering on taskbar gave me dreaded endless, small blue circle if loaded. in case did safe mode reboot experienced same problems in safe mode. usb deviced unplugged, etc. i'm entirely sure try next if can't task manager see processes might affecting it, what's next? should note hp 360 laptop i3, not oldest. tips?

hi izzy,

are still able use keyboard? if you're able use keyboard, kindly use system file checker tool repair missing or corrupted system files. steps on how run system file checker tool, check following link: use system file checker tool.

since not able use mouse, follow steps below open command prompt:

  1. press windows key + x on keyboard.
  2. press select command prompt (admin), , press enter.
  3. at command prompt, type following command: sfc /scannow.

if issue persists, can create installation media , use restore system restore point. refer use installation media restore pc section in following link: recovery options in windows 10.

let know how goes assist further.



Windows / Windows 10 / Performance & system failures / PC



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