Window Reliability Monitor Hardware Error - Microsoft Community

my computer freezes when use apps , never gets unfreeze unless force restart. found 2 crash reports on windows reliability monitor and

i know hardware causing issue , if fixable or not , how cost?

first

source
windows

summary
hardware error

date
‎06-‎mar-‎17 9:01 pm

status
not reported

description
problem hardware caused windows stop working correctly.

problem signature
problem event name: livekernelevent
code: 141
parameter 1: ffffe682e25f14a0
parameter 2: fffff803cacbaae4
parameter 3: 0
parameter 4: 0
os version: 10_0_14393
service pack: 0_0
product: 256_1
os version: 10.0.14393.2.0.0.256.48
locale id: 1033

files describe problem
watchdog-20170306-2101.dmp
sysdata.xml
werinternalmetadata.xml

second

source
windows

summary
hardware error

date
‎06-‎mar-‎17 9:28 pm

status
not reported

description
problem hardware caused windows stop working correctly.

problem signature
problem event name: livekernelevent
code: ab
parameter 1: 1
parameter 2: 1d0
parameter 3: 1d0
parameter 4: 300000003
os version: 10_0_14393
service pack: 0_0
product: 256_1
os version: 10.0.14393.2.0.0.256.48
locale id: 1033

files describe problem
win32k.sys-20170306-2128.dmp
sysdata.xml
win32k.sys-20170306-2128.dmp
werinternalmetadata.xml

please upload no more 3 copies of dump files created during last 14 days shared files onedrive link here.

 

dump files found @ c:\windows\minidump. may need change settings in windows able see files. show hidden files select keyboard shortcut win+s, type file explorer options in search box , click folder options in drop down menu. select view, advanced settings , verify box before "show hidden files , folders" checked , "hide protected operating system files" unchecked. may need scroll down see second item. should make box before "hide extensions known file types" not checked.

 

what computer make , model? if not branded computer motherboard make , model?

 

please download , run driver view , upload copy of report produces onedrive. report on drivers select edit, select followed file, save selected items. text file format please, html files less easy work with.

http://www.nirsoft.net/utils/driverview.html

 

please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 , press enter key. select file, export , give file name noting located. files in txt file format preferred. do not place cursor within body of report before exporting file. system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here.

 

for onedrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/microsoftcommunity1.htm

Windows / Windows 10 / Performance & system failures / PC