Icons missing - Microsoft Community


i noticed yesterday desktop icons had disappeared. had finished cad session, thought perhaps had ram fragmentation or other minor issue , shut down.

this evening, when booted up, saw same thing. desktop icons missing. strangely enough, labels still present , highlight , click on them. icons supposed however, it's empty space (nothing click, no selection box, nothing). on taskbar, google chrome, file explorer , notepad icons had been replaced default 'window' icon.

opening computer , file explorer resulted in similar, can see below. missing icons , strange 'bullets' instead of drop-down arrows.

i have gone through several forums, including 1 , have tried suggestions , none of them resolved situation:

1. ran system file checker through command prompt. got message "windows resource protection did not find integrity violations"

2. rolled recent windows updates , restarted system

3. checked make sure tablet mode turned off

4. adjusted display settings

5. ran full system scan kaspersky internet suite (all clean)

6. couple of other suggestions can't remember. 

what's got me worried thought use system restore go earlier restore point. when tried access it, got message: 'there unexpected error on property page. catastrophic failure (0x8000ffff). , can't see of restore points (i have 4 restore points). 

if has idea may causing this, interested hear it. has not affected work in way (so far, thank goodness) still want know have caused this. 

thanks in advance!

ps. new hard disk windows 10 home (64-bit) installed on december 22nd, 2016. system hp pavilion dv7. 

thank details. 

it possible hardware issue. however, need make sure case. kindly perform these methods of troubleshooting steps , see if there's changes: 

method 1: run sfc scan.      

to run sfc scan, follow these steps:      

  1. run command prompt administrator.      

  2. type sfc /scannow and hit enter.       

 

method 2: run dism tool.      

to run dism tool, follow these steps: 

  1. run command prompt administrator.      

  2. type following command:      

    1. dism.exe /online /cleanup-image /scanhealth      

    2. dism.exe /online /cleanup-image /restorehealth      

note: this might take while finish scanning. do not cancel.     

 

method 3: clean boot.    

to perform clean boot, click here.    

 

note: reset computer normal mode once done troubleshooting following section "how reset computer start after clean boot troubleshooting" from same article. 

if issue persists, suggest contact laptop/pc's manufacturer further assistance. 

let know how goes.


Windows / Windows 10 / Desktop, Start, & personalization / PC



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