Window 10 and turbotax load failure - Microsoft Community


trying load turbo tax 2016 on hp laptop running windows 10 (all latest updates installed).  after program installs, click "restart turbo tax" button, , initial window progress pops up, after minute disappears.  no error codes, no crash report, nothing in reliability monitor.  farthest progress have made 1 time made far screen enter info registering software, typing name window again disappeared.  1 , time have made past intro screen.

if try use "repair turbo tax" function included install disk,  message "unexpected error.  installation cannot continue due unexpected windows installer error.  error code 65535. 

the cd works fine on son's laptop running windows 7.

i spent 3 hours on phone turbo tax tech support , tried performed tech said supposed to.  when tried reinstall , open same thing happened.  turbo tax tech sent me clean download in case cd corrupt no help.

i tried system restore week ago (as far could).

i'm hoping can me before have bite bullet , reinstall windows , lose of programs.

hello,

in response query, kindly run system file checker tool (sfc) scan corruptions in windows system files , restore corrupted files. may follow steps provided here.

let know how goes.



Windows / Windows 10 / Performance & system failures / PC



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