Windows 10 Creators Update freezes for no apparent reason every few - Microsoft Community


i've updates both pcs creators update , on both, no matter running or i'm doing, after 1-3 hours freezes.

i can move mouse around cannot click on open windows or taskbar (shows busy cursor) , "program not responding" message pops up.

i've left 6 hours waiting windows respond stays until hard reboot.

i see no indication of happened in application or system logs, no crash report or @ all.

this keeps happening every few hours on both pcs.

restoring pc previous build not fix , has never happened before creators update.

the sequence of log entries in system are:

log name:      system
source:        eventlog
date:          22 apr 2017 13:58:07
event id:      6008
task category: none
level:         error
keywords:      classic
user:          n/a
computer:      dpc
description:
previous system shutdown @ 13:17:55 on ‎22/‎04/‎2017 unexpected.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="eventlog" />
    <eventid qualifiers="32768">6008</eventid>
    <level>2</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2017-04-22t11:58:07.152757000z" />
    <eventrecordid>728</eventrecordid>
    <channel>system</channel>
    <computer>dpc</computer>
    <security />
  </system>
  <eventdata>
    <data>13:17:55</data>
    <data>‎22/‎04/‎2017</data>
    <data>
    </data>
    <data>
    </data>
    <data>66499</data>
    <data>
    </data>
    <data>
    </data>
    <binary>e1070400060016000d0011003700c500e1070400060016000b0011003700c500600900003c000000010000006009000001000000b00400000100000000000000</binary>
  </eventdata>
</event>

log name:      system
source:        microsoft-windows-kernel-general
date:          22 apr 2017 13:56:04
event id:      12
task category: (1)
level:         information
keywords:      (128)
user:          system
computer:      dpc
description:
operating system started @ system time ‎2017‎-‎04‎-‎22t11:56:03.492049600z.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="microsoft-windows-kernel-general" guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />
    <eventid>12</eventid>
    <version>0</version>
    <level>4</level>
    <task>1</task>
    <opcode>0</opcode>
    <keywords>0x8000000000000080</keywords>
    <timecreated systemtime="2017-04-22t11:56:04.104092300z" />
    <eventrecordid>727</eventrecordid>
    <correlation />
    <execution processid="4" threadid="8" />
    <channel>system</channel>
    <computer>dpc</computer>
    <security userid="s-1-5-18" />
  </system>
  <eventdata>
    <data name="majorversion">10</data>
    <data name="minorversion">0</data>
    <data name="buildversion">15063</data>
    <data name="qfeversion">138</data>
    <data name="serviceversion">0</data>
    <data name="bootmode">0</data>
    <data name="starttime">2017-04-22t11:56:03.492049600z</data>
  </eventdata>
</event>

log name:      system
source:        microsoft-windows-kernel-general
date:          22 apr 2017 12:05:57
event id:      16
task category: none
level:         information
keywords:      
user:          dpc\riaan
computer:      dpc
description:
access history in hive \??\c:\users\riaan\appdata\local\packages\microsoft.xboxspeechtotextoverlay_8wekyb3d8bbwe\settings\settings.dat cleared updating 3 keys , creating 1 modified pages.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="microsoft-windows-kernel-general" guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />
    <eventid>16</eventid>
    <version>0</version>
    <level>4</level>
    <task>0</task>
    <opcode>0</opcode>
    <keywords>0x8000000000000000</keywords>
    <timecreated systemtime="2017-04-22t10:05:57.715521200z" />
    <eventrecordid>726</eventrecordid>
    <correlation />
    <execution processid="10652" threadid="9996" />
    <channel>system</channel>
    <computer>dpc</computer>
    <security userid="s-1-5-21-1737304898-2093058823-1909080291-1000" />
  </system>
  <eventdata>
    <data name="hivenamelength">111</data>
    <data name="hivename">\??\c:\users\riaan\appdata\local\packages\microsoft.xboxspeechtotextoverlay_8wekyb3d8bbwe\settings\settings.dat</data>
    <data name="keysupdated">3</data>
    <data name="dirtypages">1</data>
  </eventdata>
</event>

log name:      system
source:        microsoft-windows-kernel-general
date:          22 apr 2017 12:05:52
event id:      16
task category: none
level:         information
keywords:      
user:          dpc\riaan
computer:      dpc
description:
access history in hive \??\c:\users\riaan\appdata\local\packages\microsoft.wallet_8wekyb3d8bbwe\settings\settings.dat cleared updating 3 keys , creating 1 modified pages.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="microsoft-windows-kernel-general" guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />
    <eventid>16</eventid>
    <version>0</version>
    <level>4</level>
    <task>0</task>
    <opcode>0</opcode>
    <keywords>0x8000000000000000</keywords>
    <timecreated systemtime="2017-04-22t10:05:52.260378100z" />
    <eventrecordid>725</eventrecordid>
    <correlation />
    <execution processid="10652" threadid="9996" />
    <channel>system</channel>
    <computer>dpc</computer>
    <security userid="s-1-5-21-1737304898-2093058823-1909080291-1000" />
  </system>
  <eventdata>
    <data name="hivenamelength">94</data>
    <data name="hivename">\??\c:\users\riaan\appdata\local\packages\microsoft.wallet_8wekyb3d8bbwe\settings\settings.dat</data>
    <data name="keysupdated">3</data>
    <data name="dirtypages">1</data>
  </eventdata>
</event>

log name:      system
source:        eventlog
date:          22 apr 2017 12:00:00
event id:      6013
task category: none
level:         information
keywords:      classic
user:          n/a
computer:      dpc
description:
system uptime 61824 seconds.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="eventlog" />
    <eventid qualifiers="32768">6013</eventid>
    <level>4</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2017-04-22t10:00:00.217323200z" />
    <eventrecordid>724</eventrecordid>
    <channel>system</channel>
    <computer>dpc</computer>
    <security />
  </system>
  <eventdata>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>
    </data>
    <data>61824</data>
    <data>60</data>
    <data>-120 south africa standard time</data>
    <binary>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</binary>
  </eventdata>
</event>

what can issue or how can find out , fix it?

regards,

riaan

hi,

to address concern, suggest download , run first windows update troubleshooter determine cause of issue. may follow steps through article: windows update troubleshooter.

let know result.


regards.



Windows / Windows 10 / Performance & system failures / PC



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