Windows 10 Update Help! - Microsoft Community


i have acer aspire es1 111m laptop (e11). 

just heads im not laptop person (my knowledge in pretty low). wanted install win10 had no space required 10gb of space backed files on usb , reset it. fresh went through steps & downloaded win media creation tool , installed windows 10. used recommended options , clicked install rather pc , used other usb (16gb) run installation. had problems first mins stop @ 15% , search updates looked , found how fix using cmd. finished installment , said itll restart several times. after hours still on boot acer screen, turned off , on , sent me auto repair. now, noticed touchpad not working?!! no mouse stuck however, looked once again how navigate without it, (up, down, ent, tab etc.) instantly regreted updating tried reset kept saying failure, fyi plugged in charging cable , everything. after decided option 'keep files' face problem! 'defualtuser0 , defualtuser1' thought account not renamed yet entered password no avail. tried pass on both , press caps locks incase clicked on accident. again looked problem, 1 method use cmd prompt, seemed easy use need choose accounts continue, im stuck! there way make account administrator? somehow someway online kind off refers when click "forgotten password or cant.." or wrong. more hours of surfing through web solution found sure work, safe mode doesnt require account can enable however, when pressed safe mode (f4 or 4) stay on acer boot-up screen. out of options , dont know do, laptop 

***post moved moderator appropriate forum category.***

please provide more information cause of problem may diagnosed.

 

please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.

 

please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 and click ok . place cursor on system summary. select file, export , give file name noting located. click save. files in txt file format preferred.do not place cursor within body of report before exporting file.the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.

 

please upload onedrive , share copy of system log file from event viewer , post link here. please remove earlier copies of logs onedrive.

 

to access system log select keyboard shortcut win+r, type eventvwr.msc , press the enter key. list in left side of window select windows logs , system. place cursor on system, select action menu , save events as (the default evtx file type) , give file name. not provide filtered files. do not place cursor in list of reports before selecting action menu. not clear logs whilst have continuing problem.

 

for onedrive see paragraph 9.3:

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Windows / Windows 10 / Performance & system failures / PC



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