Windows 10 Laptop Hard Freezes - Microsoft Community

hello everyone,

earlier today pc froze completely, requiring me a hard reboot in order working again. issue continues to persist.

i have tried multiple fixes none worked:

1. system restore: no matter restore point tried, received message stating had failed.

2. updated wifi driver: did because disabling internet seemed prevent freezes.

3. uninstalled antivirus

4. ran safe mode , disabled software: pc continued freeze after returning normal mode despite disabling startup programs.

5. reset windows 10 on pc: uninstalled of software. issue still persisted however.

6. restored defaults in bios

i found freezes occurred after clicking on something, though occurred @ random.

i have posted dxdiag results bellow. note these refer system after windows reset. have not reinstalled of drivers yet.

https://drive.google.com/file/d/0b8mdsq4jyqz0bfl6zhbrqxvbslu/view?usp=sharing

i found issue occurs when connected internet.

note issue not occur in safe mode.

thank you for help.

hello yamen,

for better assistance, recommend contacting manufacturer of device. find contact information of computer manufacturers, check how find out oem’s contact information on link.

let know if have other concern.

regards.

Windows / Windows 10 / Performance & system failures / PC