Windows 10 will not load - Microsoft Community


every time have been trying log computer today windows 10 gets stuck on "preparing windows" never else. have tried resetting windows said reset failed. can't reset options come f11 or going startup menu using f8 on startup. haven't done different computer since day 1, never changed settings, turn off when leave , on when back, always.

hi,

your computer may unable boot windows 10 because of services or devices unable run. let's try removing peripheral devices connected computer , see if there changes when boot up.

you can access recovery environment in windows 10 , try 1 of available options repair system. different options explained on page.

since unable log in windows, follow these steps access recovery environment:

  1. restart computer while holding down shift key on keyboard.
  2. if first step not work, can force computer shut down pressing power button or unplugging power cord when boot up. process may need performed few times before recovery options.

let know if suggestions above allow computer.

regards.



Windows / Windows 10 / Performance & system failures / PC



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