Windows 10, Boots up to non-user screen (field of flowers). - Microsoft Community

i have windows 10, dell laptop, boots non-user screen (field of flowers). there no option users accounts. mouse cursor move around, if click or press ctrl button, screen goes black screen , nothing else ever shows up.  after while cursor shows in blank screen , can move it, nothing else.  ctrl+alt+del dose not work. 

if reboot power button same thing.

i can f2 , f12 screens boot , setup?   don't know if of help.

i tried f4 safe mode, no luck?

any ideas?

thanks greg

hello greg,


regarding concern black screen after boot , no longer proceed desktop, can try system diagnostics first aid:

to there:

• boot pc , continually press f2 (alternatively, press , hold), until reach system diagnostics menu.
  
• use arrow keys navigate , choose hard drive check.
• choose extensive check.
• allow finish checking , reboot pc normal

update results.

Windows / Windows 10 / Performance & system failures / PC