windows 10 grey screen when turned on - Microsoft Community


have had dell inspiron 5755, 5000 series, 64-bit laptop came win 10 installed year, shut down 1 night, came 2-3 days later use.  when turned on got grey screen, cannot access anything, cursor cannot seen.  what do?  i have tried turning off , on several times nothing.

hi if had created system repair cd advised. first thing try advanced startup mode. there have several options try , recover windows. let me know how things go. if can't advanced startup, may have use media creation tool reinstall windows!

http://pureinfotech.com/access-advanced-startup-options-windows-10-troubleshoot-fix-pc/

if pc isn’t loading windows 10 , don’t have operating system installation files, can use following trick.

  1. start computer , follow post, when windows should begin loading, press power button shutdown computer.

  2. repeat previous step twice, , in third restart operating system should enter windows recovery environment (windows re), number of diagnostics performed try fix booting issues, option access windows startup settings.



Windows / Windows 10 / Power on or off a device / PC



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