Unable to shutdown or restart... - Microsoft Community


laptop not shutdown or restart when clicking option. used laptop daily , has been fine. noticed windows update or install in progress let complete. when done installing update, still not let me shutdown or restart. left laptop on overnight , no change morning. hard shutdown unless there alternative re hard power down (something not do). please recommend?

update windows 10 version 1607 x64-based systems (kb3150513)

successfully installed on 4/22/17

cumulative update windows 10 vers•on 1607 x64-based systems (kb4015438)
failed install on 4/16/17
cumulative update windows 10 vers•on 1607 x64-based systems (kb4015438)
failed install on 4/16/17
cumulative update windows 10 vers•on 1607 x64-based systems (kb4015438)
failed install on 4/16/17
cumulative update windows 10 vers•on 1607 x64-based systems (kb4015438)
failed install on 4/16/17
cumulative update windows 10 vers•on 1607 x64-based systems (kb4015438)
failed install on 4/16/17
cumulative update windows 10 vers•on 1607 x64-based systems (kb4015438)
failed install on 4/16/17

do hard shutdown.


Windows / Windows 10 / Power on or off a device / PC



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