i using win 10. have been since came out. shut down hp pc before leaving house. when returned, pc had powered up, not running. hd light flickering there nothing on screen.
i had pull plug shut down. when used power button, started again, never booted up.
when restarted pc, unable log in. message "user name or password incorrect"
i have tried resetting password several times no luck.
i logged on under "user" name try , find kind of fix.
my pc user name might not 1 trying change password on live.reset.
i downloaded live id software, cannot install without administrator password.
please out there ideas or tips on how fix this?
any appreciated, thank in advance. don't want clean drive , start al on again. ;(
***post moved moderator appropriate forum category.***
hi,
in order better assist you, we'd know if made changes or updates pc prior issue.
thank you.
Windows / Windows 10 / Security & privacy / PC
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