Windows 10: Scanning and repairing drive (c): 0% - Microsoft Community

hello

i've been browsing number of posts , none of them quite situation.

yesterday, during game, acer laptop n series decided freeze. performed emergency shutdown , turned on. appeared in first few instances screen had windows logo , buffering logo. few restarts later, moves onto solution attempt says "repairing disk errors, may take on hour" in few hours later, restarts , moves onto screen "scanning , repairing drive (c:): 0%" few more hours.

after sometime, blue screen appear haven't had chance catch information stated. then, whole process starts again. 

any suggestions on how solve welcomed , i'll supply more information if needed.

carl

start laptop, after manufacturers logo disappears , windows 10 tries boot, press , hold power button down 5 - 10 seconds perform hard shut down

do twice

on third boot attempt, windows boot windows 10 repair environment, there can access startup recovery, safe mode, command prompt . . . etc

to stop repeated disk checking, go troubleshoot - advanced options - command prompt

enter command (replacing c drive letter of disk being scanned) , hit enter

chkntfs /x c:

unplug usb devices, wireless mouse receiver , reboot

if windows not start normally, repeat process enter windows recovery environment , see if have restore point can revert system - troubleshoot - advanced options - system restore

if not have restore point, try safe mode option  - troubleshoot - advanced options - startup settings, reboot , press 4

i hope helps!

Windows / Windows 10 / Performance & system failures / PC