windows 10 crashed when I tried to log-on to mircosoft explorer? - Microsoft Community


i tried log-on explorer access mmgame play but 

computer crashed .  i have tried reboot have error code 80004001 come up.  i have repair disc not reconise it.  how recover  laptop?  i have had hdd replace first 1 destoryed malware.  i not have  access hdd.  i have tried use backup portable hdd without success.  it has files on can not see on laptop

***post moved moderator appropriate forum category.***

hello andrew,

for better assistance, we'd ask following:

  • when did start experiencing issue?
  • did make changes on computer prior issue? if yes, kindly provide more details.
  • can send entire error message getting when rebooting computer? may use snipping tool sending screen capture. learn how, click here.

meanwhile, have tried troubleshooting provided guru kiran on link? troubleshooting provided setting computer on safe  mode.

keep posted.

regards.



Windows / Windows 10 / Performance & system failures / PC



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