Windows 10 PC Stuck at Spinning Circles Randomly - Microsoft Community


my computer driving me nuts.

it's custom built pc (only built few months ago) has had no issues other failing boot log-in screen.

except doesn't consistently. happens randomly. 1 day, i'll wake up, go computer, turn on , it'll stuck on spinning circle screen hours.

from i've noticed, happens after windows update. not exclusively.

it has been doing couple months, started windows update , has not been happening since build of computer.

the keyboard usable until spinning circles thing on screen, until then, don't know it's not booting right.

windows has rerouted start recovery few times, , want avoid formatting of computer. try troubleshoot problem doesn't find any.

the thing can turn off , on , off , on , hope 1 of times turn on boots correctly. did now.

i appreciate can give me. i'm going insane right now.

below i'll put pc's specs , latest start recovery troubleshoot log.

edition: windows 10 home

version: 1607

os build: 14393.693

processor: intel(r) core(tm) i7-6700k cpu @ 4.00ghz  4.01 ghz

installed ram: 16gb

system type: 64-bit operating system, x64-based processor

motherboard: msi z170a gaming m7 socket lga1151 atx

cpu cooler: cooler master v8 gts

graphics card: gigabyte radeon rx 470 4gb gaming g1

sound card: asus strix soar 7.1 channel pcie

psu: cooler master 1000w v series 80+ gold power supply

______________________________________________

startup repair diagnosis , repair log
---------------------------
last successful boot time: ‎1/‎16/‎2017 10:10:48 (gmt)
number of repair attempts: 3

session details
---------------------------
system disk = \device\harddisk0
windows directory = c:\windows
autochk run = 0
number of root causes = 1

test performed: 
---------------------------
name: check updates
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: system disk test
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: disk failure diagnosis
result: completed successfully. error code =  0x0
time taken = 125 ms

test performed: 
---------------------------
name: disk metadata test
result: completed successfully. error code =  0x0
time taken = 31 ms

test performed: 
---------------------------
name: target os test
result: completed successfully. error code =  0x0
time taken = 47 ms

test performed: 
---------------------------
name: volume content check
result: completed successfully. error code =  0x0
time taken = 360 ms

test performed: 
---------------------------
name: boot manager diagnosis
result: completed successfully. error code =  0x0
time taken = 78 ms

test performed: 
---------------------------
name: system boot log diagnosis
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: event log diagnosis
result: completed successfully. error code =  0x0
time taken = 47 ms

test performed: 
---------------------------
name: internal state check
result: completed successfully. error code =  0x0
time taken = 15 ms

test performed: 
---------------------------
name: boot status test
result: completed successfully. error code =  0x0
time taken = 0 ms

root cause found: 
---------------------------
boot status indicates os booted successfully.

---------------------------
---------------------------
session details
---------------------------
system disk = \device\harddisk0
windows directory = c:\windows
autochk run = 0
number of root causes = 1

test performed: 
---------------------------
name: check updates
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: system disk test
result: completed successfully. error code =  0x0
time taken = 15 ms

test performed: 
---------------------------
name: disk failure diagnosis
result: completed successfully. error code =  0x0
time taken = 125 ms

test performed: 
---------------------------
name: disk metadata test
result: completed successfully. error code =  0x0
time taken = 16 ms

test performed: 
---------------------------
name: target os test
result: completed successfully. error code =  0x0
time taken = 63 ms

test performed: 
---------------------------
name: volume content check
result: completed successfully. error code =  0x0
time taken = 359 ms

test performed: 
---------------------------
name: boot manager diagnosis
result: completed successfully. error code =  0x0
time taken = 62 ms

test performed: 
---------------------------
name: system boot log diagnosis
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: event log diagnosis
result: completed successfully. error code =  0x0
time taken = 125 ms

test performed: 
---------------------------
name: internal state check
result: completed successfully. error code =  0x0
time taken = 16 ms

test performed: 
---------------------------
name: boot status test
result: completed successfully. error code =  0x0
time taken = 0 ms

root cause found: 
---------------------------
boot status indicates os booted successfully.

---------------------------
---------------------------
session details
---------------------------
system disk = \device\harddisk0
windows directory = c:\windows
autochk run = 0
number of root causes = 1

test performed: 
---------------------------
name: check updates
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: system disk test
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: disk failure diagnosis
result: completed successfully. error code =  0x0
time taken = 125 ms

test performed: 
---------------------------
name: disk metadata test
result: completed successfully. error code =  0x0
time taken = 16 ms

test performed: 
---------------------------
name: target os test
result: completed successfully. error code =  0x0
time taken = 63 ms

test performed: 
---------------------------
name: volume content check
result: completed successfully. error code =  0x0
time taken = 328 ms

test performed: 
---------------------------
name: boot manager diagnosis
result: completed successfully. error code =  0x0
time taken = 78 ms

test performed: 
---------------------------
name: system boot log diagnosis
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: event log diagnosis
result: completed successfully. error code =  0x0
time taken = 109 ms

test performed: 
---------------------------
name: internal state check
result: completed successfully. error code =  0x0
time taken = 0 ms

test performed: 
---------------------------
name: boot status test
result: completed successfully. error code =  0x0
time taken = 16 ms

root cause found: 
---------------------------
boot status indicates os booted successfully.

---------------------------
---------------------------

please provide more information cause of problem may diagnosed.

 

please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.

 

please provide copy of system information file. access system information file select keyboard shortcut win+r, type msinfo32 and click ok . place cursor on system summary. select file, export , give file name noting located. click save. files in txt file format preferred.do not place cursor within body of report before exporting file.the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if report in language other english, please state language.

 

please upload onedrive , share copy of system log file from event viewer , post link here. please remove earlier copies of logs onedrive.

 

to access system log select keyboard shortcut win+r, type eventvwr.msc , press the enter key. list in left side of window select windows logs , system. place cursor on system, select action menu , save events as (the default evtx file type) , give file name. not provide filtered files. do not place cursor in list of reports before selecting action menu. not clear logs whilst have continuing problem.

 

for onedrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/microsoftcommunity1.htm



Windows / Windows 10 / Performance & system failures / PC



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