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after latest win 10 upgrade 5/31/17 several programs not run. error missing msvcp110.dll. any info on how correct this? thanks ***post moved moderator appropriate forum category.*** Windows / Windows 10 / Performance & system failures / PC

recieved message u selected 1.35 crore microsoft real? hello honey, microsoft not send unsolicited email messages or make unsolicited phone calls. there possibility message received form of email spoofing or phishing . following links talk how identify phishing , how handle it: how recognize phishing email messages, links, or phone calls this link provides examples of phishing email messages like, how avoid , how report it. phishing: asked questions this link includes answers asked questions phishing, how prevent id theft. email , web scams: how protect yourself this link talks how recognize email scams, popular forms of email scam , in case victim of it. deal abuse, phishing, or spoofing in outlook.com this link contains information on how recover account after being hacked, protecting phishing scams, common types of scams , how report it. let know if have other questions. ...

when first starting pc, there picture wish change, can find no way have looked through settings section? what do? hi, we want confirm, referring login screen background? if yes, try steps below: press windows key. click on settings. select   personalization   settings window. click on tab on left side of the  personalization   menu says  lock screen . under background, select windows spotlight, picture, , slideshow.   feel free let know if need further assistance. Windows / Windows 10 / Desktop, Start, & personalization / PC

hello, after got creators update yesterday desktop icons have arranged in undesired way. lower row half icon away taskbar looks odd. tried change scaling of desktop, changed resolution temporarily, changed icon size small medium, disabled option arrange them in grid , re enabled option nothing helped. other sides behave should. lowest row won't go down till task bar , drives me mad. idea how fix annoying issue? best regards, trayo have issue, driving me crazy, regret updating now... Windows / Windows 10 / Desktop, Start, & personalization / PC

when creators update installed, changed fonts under icons, etc. windows default 7 9 pt. font.  under "old" windows 10, go settings, system, display, , manually set font size each area.  i've looked on net do, no 1 knows.  previous issues apply original windows 10 , not creators update.  eyes need larger font!   any suggestions? ***post moved moderator appropriate forum category.*** hi, there several changes made on windows 10 creators update including display settings. recommend try resolution provided cnguinn on thread guide on changing display settings. let know whenever need further assistance. Windows / Windows 10 / Desktop, Start, & personalization / PC

hi, windows explorer not responding when click on pc in windows 10. when checked in task manager asking restart. any 1 please. thanks, preyash hi preyash,  i'm not sure on might cause, did google search , found tutorial hope can you. has lot of possible solutions can try. hope helps. https://howtosimply.com/windows-10-file-explorer-not-working-1682/ Windows / Windows 10 / Performance & system failures / PC

i have problem: since new windows 10 update when try turn computer (asus) on gives me message. tried disable secure boot screen go blue , tell me error 0xc0000428 , have use recuperation tools. if has solution or tell me meant recuperation tools , can find them hi, your issue needs advance troubleshooting. kindly post query microsoft technet . if have more concerns, feel free post. regards. Windows / Windows 10 / Performance & system failures / PC

bought new hp computer , after turned off , turned on  shows email address , tells me enter last passwork used on device, don't know was.  can now? enter password microsoft account. once logged in, go settings>accounts>yourinfo , decide if want keep login microsoft account or "change local account" stop stuff. Windows / Windows 10 / Security & privacy / PC

how change email address when sign in 365?  i want change juno.co gmail.com hi richard, to able change email address in office 365, can create or add additional alias. helpful information , steps on how add email alias, can refer article on link . if have other questions, don't hesitate reach out. regards. Windows / Windows 10 / Security & privacy / PC

hi, yesterday pc kind of crashed , turned off due heat issues , when tried boot it, got login screen, entered pin got error in name of post (failure display security , shut down options) , nothing else happened, pc turned on nothing more black screen , mouse pointer.. , problem on bootup dont see option boot on safe mode.. f8, f9, f10,f11 none worked.. thats why other post in community cant me. can anyone? im runing lastest , updated version of stable windows 10 none of things helped me.. had boot until yhe login screen press shut down , waited 30min shut down. good. needed patience Windows / Windows 10 / Security & privacy / PC

since norton released latest program, norton internet security premium, in program, function called "identity safe", can store forms of private data, under "padlock key" symbol, incorporated in toolbar, can install browser, (your web browser), now, works in google chrome, firefox and in internet explorer browsers, not in microsoft edge......so when microsoft enable function, , bring out "compatibility toolbar" checker program tell "edge" install toolbar, without crashing browser. this microsoft's problem, not norton's, because it's microsoft's web browser problem, , not norton's program......maybe microsoft & norton should communicate amicably, , come "patch file" first accept toolbar installing, now, i know microsoft corp & norton not friendly each other, never have been, please, on 1 occasion, please can talk each other (in kindness) , come solution......please show littl...

a type of virus infect computers, , prevent user accessing operating system, or encrypts data stored on computer, user asks ransom pay fixed amount of money, opposed decrypting files or allowing access again operating system. wanna cry ransomware guidelines to stay safe   : be careful not click on harmful links in emails. be wary of visiting unsafe or unreliable sites. never click on link not trust on web page or access facebook or messaging applications such watsab , other applications. if receive message friend link, ask him before opening link confirm, (infected machines send random messages links). keep files backed regularly , periodically. be aware of fraudulent e-mail messages use names similar popular services such payepal instead of paypal or use popular service names without commas or excessive characters. use anti virus , always  make have last update . make sure windows have last update close gap. use link download up...

hi community, i'm trying create new account on system have upgraded creators update recently. when trying add new microsoft account, process fails error 0xd0070005. when trying setup local account (using computer management console), seems fine until try login new user. i'm getting "access denied" error user profile service (eventid 1500). no user folder created in c:\users. i've tried angle using "runas /user:<new user> cmd" ends in "access denied". although able trace things "procmon". procmon logged several "access denied" errors in registry: hku\s-1-5-21-3358352006-1693011757-3251293416-1005\appevents\eventlabels hku\s-1-5-21-3358352006-1693011757-3251293416-1005\appevents\schemes hku\s-1-5-21-3358352006-1693011757-3251293416-1005\control panel\desktop\windowmetrics hku\s-1-5-21-3358352006-1693011757-3251293416-1005\software\microsoft\authcookies\live\default .... ...

title states, every time computer restarted or turns on after being shutdown desktop icons copied , moved second monitor go first one. have windows 10, , i've been having problem ever since got computer earlier year. it's annoying having rearrange every icon upon every start up, , far haven't found way stop windows doing this. there way icons permanently stay are? hi matt, since you're having issues icons moving main display upon restarting computer, suggest visit link , check troubleshooting steps provided deepika gowda. let know if have other questions. Windows / Windows 10 / Desktop, Start, & personalization / PC

those settings used under theme section.. now?  cant seem locate.. :(   ***post moved moderator appropriate forum category.*** what build on? have tried right click on start windows? have tried settings?  system? Windows / Windows 10 / Desktop, Start, & personalization / PC

i have hp envy 23 windows 10. has been unplugged week. when attempted turn on got: ":( looks windows unable start" [on blue screen] options restart or advanced options windows startup not fix problem the error message driver_unloaded_without_cancelling_pending_ operations failed load mrxsmb.sys it gets far startup page date , time before attempting restart. notice momentary flash of smaller white rectangle in upper left part of screen (looks log file window). it possible there update completed when last turned off machine not remember. i tried disconnected printers, scanners, drives , got same cycle of error.  unable check updates or virus scan cannot machine start. had not noticed issues startup prior this. i have option reset pc prefer not unless absolutely necessary. all suggestions appreciated!! hi sara, we have thread similar concern. steps provided may work windows 10 wel...

on 5/10/2017 updated msi ge62 apache laptop latest version of windows,since everytime turn on laptop receive message "unhandled exception has occured in application" , weird thing pops , when try click see details of error message disappears,i don't know or how fix it,is laptop or update ? please help...thanks hi mihai, since issue appeared after latest windows update installed, there's possibility problem may have caused software conflicts or background program interfering program. identify cause , address problem, suggest performing clean boot. clean boot process start windows computer using minimal set of drivers , startup programs. complete steps, check out how perform clean boot in windows . update result can further assist you. regards. Windows / Windows 10 / Performance & s...

every time shut down or restart following error message few seconds , process continues completion: the instruction @ 0x00007ff7dad186b2 referenced memory @ 0x0000000000000030. memory not written. click on ok terminate program however stated, process continues completion. is malwarebytes installed , running creators update? if so, update recent version of malwarebytes. there issue malwarebytes in creators update such here and updating recent version of malwarebytes may help. Windows / Windows 10 / Power on or off a device / PC

so have gaming laptop operating system windows 10 , set power options @ high performance. thing is, everytime shut down or restart laptop, goes balanced???? ive run troubleshooter on power , came saying power plan set high performance issue, absurd. know gaming laptop batteries drain quite fast keep mine charging dont know why power plan keeps automatically reverting back.  does have solution? ***post moved moderator appropriate forum category.*** try checking out link, seem have same issue:  http://www.tomshardware.com/forum/id-2918053/brightness-windows-changing-back.html Windows / Windows 10 / Power on or off a device / PC

i trying turn off parental control on administrator account -- how do this? hi wisse, to turn off family settings child in family, sign in at   account.microsoft.com/family . choose 1 of these options: remove them family settings choosing  remove ,   then selecting account, selecting  remove  again. they'll still able sign in pcs, remove family limits set. or, select them the  main family page , bring recent activity. if  activity reporting  is turned  on , turn it  off . repeat other settings pages (web browsing, apps, games & media, screen time, purchase & spending), making sure switches turned  off . best regards. Windows / Windows 10 / Security & privacy / PC

hi, new pc win 10 installed been working fine year.  all of sudden, have been after update, , whilst other jump lists fine, file explorer jump list won't let me open item left clicking on it.  to open file file explorer jump list have right click open jump list right click again open mini menu , can left click word open.  this annoying when you're used left clicking file once jump list open.  any ideas apart restore. thanks. hello, this issue occurs if there system file corruption. suggest run  sfc scan   and see if there changes. can c heck out  ramesh.kumar 's answer on thread , similar concern, solution. let know if need further assistance. Windows / Windows 10 / Desktop, Start, & personalization / PC

have hp computer windows 10, plug in hdmi cable monitor , turn on ps3 nothing happens @ all. need help, please me. have checked if there's option need enable on monitor display work on ps3? also check link. Windows / Windows 10 / Desktop, Start, & personalization / PC

icons on launch bar not launch including start icon on windows 10 laptop? no updates available, tried few options none worked, help!!!!! hello david, we know more concern. kindly answer following: when did concern happened? were there changes made on computer before happened? what troubleshooting steps have performed? looking forward response. Windows / Windows 10 / Desktop, Start, & personalization / PC

laptop has started playing a sound when click on start button and calendar, how can disable annoying? hi, can change system , calendar sounds following steps below: 1. type change system sounds on search option. 2. select change system sounds . 3. select sounds tab. 4. under program events , select items want change. 5. click ok . let know results. regards. Windows / Windows 10 / Desktop, Start, & personalization / PC

hi, the settings icon disappeared left sidebar (the extreme left stripe after clicking start button). can slide down through programs find setting alphabetically no longer shows in left stripe. any idea how back? beroun, glad worked out you, , yes when added icons, did not show until resized start menu . . . Windows / Windows 10 / Desktop, Start, & personalization / PC

i can barely browse flash-related content , boom! freeeeeeeeze!!! do not tell me cleanboot happened useless. i did !2! anti-virus scans , guess what... this new hp computer , there's nothing wrong hardware either. hi yugi, your computer may having conflict services run when accessing programs. let's take @ factors find best resolution issue. kindly answer following: did start after installing updates? does issue happen when using different browser? do error messages when computer freezes? please review update history in windows update see if update has problem. click link know how can see update history in windows. install available updates in case happens due outdated drivers. it helpful if use different browser can identify if problem specific browser choice. may need configure browser add-ons or components able browse flash-related contents on web. let know if see changes after tryi...

yes copy of post have same issues , have tried exact same things, can please offer assistance. after updating window's 10 creator's update, clicking on power icon start results in message: " there no power options available ". i have attempted following no avail (rebooting needed per each attempt): changed power plan (both different preset , new custom plan). ran  gpedit.msc  and ensured  user configuration > administrative templates > start menu , taskbar  was not enabled. ran  regedit  and created registry value for  noclose  with value 0 @ hkey_current_user\software\microsoft\windows\currentversion\policies\explorer. ran  sfc /scannow  from admin command prompt; no issues found. ran  powercfg –restoredefaultschemes  from admin command prompt. ran  dism /online /cleanup-image /restorehealth  from admin command prompt; did error @ 99.0%  error: 0x800f081f - source files ...

when press restart message "restarting" comes ,but screen goes blank , have shut down , press start button, simple ideas? hi terry, we need determine cause issue on why restart not working, kindly give details on following: did make changes prior issue? have tried troubleshooting already? is there error message or pop-up box? we forward response. Windows / Windows 10 / Power on or off a device / PC

i trying change log in windows microsoft because every time laptop shuts down & go log in tells me windows password wrong 50 times accepts it.  when go change log in microsoft tells me log in 1 last time windows.  i don't have time since doesn't take long before does.  this work laptop & can not spend time trying log in.  i can never shut down or restart it.  i've tried cancel updates windows & microsoft because need auto restarts & can stuck again!! other thing is, when try change windows password tells me need flash drive this.  i asked boss & has no idea talking about!! what can do.. please help!!!!!! hi mary,   to assist concern, kindly refer post created by  andre da costa  on how  to   connect microsoft account in windows 10. regards. Windows / ...

see screenshot i want device remove laptop , cant figure out how remove it ***post moved moderator appropriate forum category.*** log in to https://account.microsoft.com click devices find device , "remove" Windows / Windows 10 / Security & privacy / PC

in effort continually make things 'easier', windows interfaces make assumptions.  whenever 'enter credentials' dialog in windows 10, whether elevating admin privileges, accessing network resource through windows file explorer, or via rdp client (mstsc), default behavior present azuread account name (as this os interactive environment log in when security challenge raised) username. the current username never want use; typically, if trying gain access resource requires security challenge, means integrated authentication insufficient, assume want that default misses the mark.  so instead of allowing me straight-away change username, have select 'more choices', have scroll down , find 'use different account' , , behaves legacy interface of 2 blank fields, 1 username , 1 password.  the username urges me use email address, of systems need access to, i'm more entering hostname-or-ipaddress\username, dom...

is there difference between microsoft account , outlook.com account? not overly happy idea of having browsing movements checked, prefer use local account on windows 10 pc.  i have begun use 1 drive.  i tired of having sign in outlook.com account every time  want access 1 drive.  when close browser, signed out.  so opted sign in using microsoft account, , see if keep 1 drive open.  but no such luck.  i pass first pane, , told "we need password 1 more time.  i use same password in previous pane, , told password incorrect. the thing out altogether , start again.  all want sign device have (hopefully!) consistent access 1 drive.  i not care apps , cortana , bloatware , games. coming pane asks me enter "password 1 more time", see option skip , go next.  no chance.  windows absolutely won't let me go there.  i cannot sign own device.  all can think there difference between outlook.c...

someone microsoft suggested start new thread this: details follows pc opens, sign in, screen goes black active cursor. nothing else happens. right click shows change user/task manager options nothing happens if clicked i have tried create usb recovery file on tablet have use @ moment. not run. i have tried enter safe mode 3x force shutting pc during start up. works, safe mode stuck going advanced options haven't yet tried dos prompt (it's long time since used dos). it's other thing can think of - d:/run - work? i have tried driver disc came pc. not work i have tried recovery disc win 7 came old pc. not work either. the pc boot windows on c:/ , not work. it must possible buy installation disc??? it seems lots of people have issue. live half way mountain in alps, can't pop shop. bought online lenovo. pc 2 years old , has worked till now. don't have easy access 'experts' online chance lenovo ...

hi! running windows 10 on micro desktop dell 2 weeks now. display settings automatically changed reason last night. morning, taskbar present, background had changed (gone nothing) , there no longer shortcuts showing. when tried open browser (firefox) - ran, it's if there secondary monitor installed (there not) can tell taskbar browser or other program run open, cannot interact or view it. cannot (control panel, etc) because once opens, never appears on monitor. i have no idea how tackle this. thoughts? thanks, jenn hi,   there several reasons can cause error in computer. 1 of these corrupted or missing system file. may run system file checker  t o identify , troubleshoot error.   you can follow steps through fix windows update errors using dism or system update readiness tool  to check update errors.   note : pleas...

i have asus g551vw fy212t running windows 10 version 1607 os build 14393.0. volume control in bottom right corner screen , windows start button not respond nor open when click on them. it's times these when wish had windows 7 instead :( ***post moved moderator appropriate forum category.*** have done updates 14393.xxx @ 14393.576? Windows / Windows 10 / Performance & system failures / PC

sir, i'm using windows 10, deleted old windows after last update free spaces. time windows frozen during opening multi tasking, i'll unplug power source, have done several times. so came decision change operative system, yesterday have done backup personal items , wanted install clean windows. removed external hard drive backup. after saved content computer. inserted hard drive laptop then started windows went desktop opened folder got struck, unplugged pc i started windows again blue screen pop- it's pc having problems we'll restart you, nothing happened after restarting went black screen then looked internet resolve problem, saying turn of pc when windows logo appears until goes automatic repair, have done same thing went automatic repair after diagnosing pc went again black screen can please me anyone???? hi, issue due windows corruption. proper isolation, kindly answer queries...

i installed microsoft authentication , lost pin option.what should do. don't have password screen open   ***post moved moderator appropriate forum category.*** hi, if have forgotten pin or microsoft password, can refer our technet thread here . let know happens. Windows / Windows 10 / Security & privacy / PC

galaxy tabpro s gold , bitlocker , windows 10 pro samsung galaxy tabpro s gold (256g drive,8 g memory) upgraded windows 10 pro use bitlocker. way can travel,and have personal business documents on machine, encrypted. when cold boot machine, want bitlocker request pin. however, bitlocker starts encrypt drive (when installed) without requesting pin want. changed bitlocker registry settings, require tpm + pin tried encrypt teh drive , bitlocker states policies in conflict. issue seems since tablet (even though has external keyboard), bitlocker concerned whether onscreen keyboard work pre-boot keyboard;  is, come @ boot-up, not come @ windows log-on can tell me if device's keyboard can indeed come @ pre-boot time, letting bitlocker pin entry on-screen? and, also, correct bitlocker settings machine gpedit.msc command line local -> administrative -> windows -> bitlocker -> operating system drives clarify apprecia...

when running windows 7 had theme of castles of england or ireland. when upgraded theme disappeared. looked under win 7 compatible themes, not found. checked categories , not find it.  liked theme. may find it? thank you, brian m kochera theme files downloaded %localappdata%\microsoft\windows\themes .  if it's not there, need download again. :\ Windows / Windows 10 / Desktop, Start, & personalization / PC

i got dialog/question yesterday window 10 privacy settings answered.  since can not display white space anywhere on windows. word, excel, chrome, edge filled priva(te) graphic instead of white space/color….. seems got replaced. hi dyan, well, have managed find problem. did not mention while using remote console access laptop. when did screen print looked wrong screen print fine when @ laptop screen. confused screen print posted, has no obvious symptoms of problem. the solution in remote desktop there check box enable "presistent bitmap caching". once un-checked problem when away. guess white bitmap cached private bitmap , clearing caching stopped happening. thanks again getting me. eamonn Windows / Windows 10 / Desktop, Start, & personalization / ...

windows 10 au made computer unusable.  when reboot or comes out of sleep mode takes 10 minutes become functional. have 3rd party virus/malware/speed boost programs installed? info computer help. Windows / Windows 10 / Performance & system failures / PC

since windows update computer goes sleep after 2 minutes of not using it, , have ctrl/alt/delete wake it, , cancel.  i have windows 10, internet explorer 11 moved internet explorer since windows update computer goes sleep after 2 minutes of not using it, , have ctrl/alt/delete wake it, , cancel.  i have windows 10, internet explorer 11 change sleep setting start> settings> system> power & sleep. don Windows / Windows 10 / Power on or off a device / PC

tower computer system settings indicate computer supposed remain on 24/7 since automatic update windows 10 anniversary edition shuts off after periods of inactivity. settings have been changed update cause take place? hello john, we suggest run power troubleshooter , check if sees problem on device, here's how run power troubleshooter: press windows button + x . select control panel . in search box, type troubleshooter . click troubleshooting . click power , click next . follow on-screen instructions complete troubleshooting. also, may check built-in extensibility power policy settings in windows 10. configuration of these settings exposed user in power options control panel change plan settings option. many windows power policy settings configurable through change advanced power settings option, including wifi power management policy , battery threshold , action policy. here's how power options : ...

windows 10 keeps turning on randomly. shut down computer, , come on shutdown state anywhere sometime in night or during day on when wake or come home work. have disabled fast startup, of wake on lans in both device manager , bios. can do? shutting computer down or entering sleep? Windows / Windows 10 / Power on or off a device / PC

i user of computer.  working in admin setting.  set admin user account password, , change current account standard user without password.  can done?  there particular order follow in doing this?  i.e. set-up new admin account first? or?  there problems in doing so? also, in doing lose password internet sites? thank you, pub fan hi pub fan, you can create new user account on computer , set administrator. follow steps provided on page . once have added new administrator account, can change account type of original user profile standard. can remove password original account using new one. here steps: sign in new user account. go control panel . open user accounts . click on user accounts . click on manage account . select old user profile. select change password . without typing in password fields, click on change password . you not lose passwords internet sites after applyi...

dear experts, i found despite of necessary settings in "local security policy" , registry (lsa, lanmanserver, lanmanwks) restricts anonymous logon, success of anonymous logon detected in "event viewer" in "windows - security" log (null sid) system. please explain me whether such anonymous login sign of vulnerability of system on windows 10 pro 1703 15063.332? Windows / Windows 10 / Security & privacy / PC

hello, my work laptop asking bitlocker recovery key. had done no changes machine since last restart.  the issue not know microsoft account linked machine did not use this. i have key id, have no idea on how recovery key. i've called microsoft said should ask here... help appreciated. thank you, dan hi dan, understand you're experiencing issue related bitlocker. confirm, being asked bitlocker recovery key lock screen after booting pc? if not, being asked bitlocker recovery key? also, person has account on device? have done troubleshooting steps try resolve issue? if yes, these troubleshooting steps? we'll waiting confirmation. regards. Windows / Windows 10 / Security & privacy / PC

windows fail enable "windows hello", though pc attached wit "morpho mso 1300 e2" fingerprint scanner installed driver , latest java.. microsoft windows technical person tried resolve issue remote pc faild   please me.. [moved insider] you can search windows store devices can used fingerprint scanner windows hello . here's example product on link . let know if there's else need. Windows / Windows 10 / Security & privacy / PC

if use bitlocker on machine don't have hardware tpm chip inside. machine compliant according hippa guidelines? thanks amit hi amit,   bitlocker 's full-disk encryption requires computer tpm .   while waiting response from the community about  hippa compliance bitlocker, you can post query in technet forum .             thanks.   Windows / Windows 10 / Security & privacy / PC

warning on computer when turn on. how remove it? off computer? hi augustina, to isolate concern, we'd ask following information: did make changes prior issue? what trying perform when getting error message? could send screenshot? what troubleshooting steps have done far? we'll keep eye out response. Windows / Windows 10 / Security & privacy / PC

seriously.  my ol' clunker 2008 feels brand new.  for can have amazon send big bag of skittles to; william gates 1 microsoft way redmond, washington, 98052 Windows / Windows 10 / Desktop, Start, & personalization / PC

nothing allow me reduce size of start screen.  move curser top, sides, , bottom, seem hitting road block.  arrow sits there , screen nothing.  appears app extends beyond edges of screen.  cannot important work doing when navigated start screen.  help!!!! hi, for better assist you, please answer following: have made changes prior issue? are getting error messages? kindly provide screenshot of activity. Windows / Windows 10 / Desktop, Start, & personalization / PC

so have worked out how customize windows 10 start menu , use powershell import default users or new users start menu set using following commands , editing defaultlayout.xml: #export start layout , customize export-startlayout -path $env:userprofile\desktop\defaultlayouts.xml #import new start layout import-startlayout -layoutpath $env:userprofile\desktop\defaultlayouts.xml -mountpath $env:systemdrive\ no matter have tried can not folder shortcuts work , have tried every idea can find or think of when create new user , login folder shortcuts gone , if export layout new user missing entire line of code folder icons no others. starting think windws 10 not allow use folder icons makes no sense @ all, why bother start menu customizaion if can't put documents shortcuts in there since can create universal links profile folders using "%userprofile%\documents" ink shortcuts. unless of course thinking mobile , tablet users , didn't c...