Brazel

members, i have external drive encrypted bitlocker cannot opened. when connect pc, says device working dialogue box not appear me type password. password correct. i don't know problem. can assist me open external drive, decrypt , rid of stupid bit locker. thank team. moved insider hi sana, it idea use bitlocker protect hard drives. please provide following needed information: 1. how try access drive? 2. pop-up message when trying access drive? 3. external hard drive? you can turn off bitlocker drive encryption following these steps: login administrator pc . click start , click control panel , click security , , click bitlocker drive encryption . from bitlocker drive encryption page, find volume on want bitlocker drive encryption turned off, , click turn off bitlocker drive encryption . from what level of decryption want dialog box, click either disable bi...

hi, i've searched answers seems go around in circle. found being in admin group doesn't give same rights admin..ok, dumb. since there no admin account aware of..but anyway. told go uac. on machine can't find this. did search, came nothing? so..any ideas? running windows 10 home might explain why can't find uac? so..can not change have admin rights on account in administrators group??? thanks have tried this? Windows / Windows 10 / Security & privacy / PC

i have had hotmail account many years , skype account haven't used time can access email account through phone acquired son.  think avenues covered.  on saturday grandson wanted me chat him on skype couldn't remember password  i tried password reset did not landed creating account via partner.  went hotmail account , surprise blocked after 8 times of sending same information stated it  refusing unblock account.  can see emails still coming in account via phone.  remember account name , password keeps asking last email i sent subject , because cannot send exact title @ loose end.  why couldn't ask rubbish keeps coming in have had email address long every 1 knows my email  , there no phone number contact them .  big company no number why!!!! , why rely on community others don't enough money have help.., , vitual chat not in way ... ideas ?... know seem have a hotmail  account , a...

so had account forgot password. then got stuck on screen enter password. sent request microsoft support, made new account anyways, , planned on using it. dont know how add new account on computer, can help?  hi lavigne, to assist concern, advise use device recover account. then, go microsoft.live.com > change password (forgot password). once have changed it, restart pc , try logging in again. let know how goes. thank you. Windows / Windows 10 / Security & privacy / PC

changed printers, printer icon missing (from old printer) , can't figure out how add icon new default printer taskbar. instructions seem pinning program taskbar. hi ! have tried going device , printers. right click printer , create shortcut. works works me. hope that's asking! Windows / Windows 10 / Desktop, Start, & personalization / PC

i can't explain situation i'm facing. pressed combination of shortcut keys open task manager mistakenly pressed other combination of keys & the whole layout of desktop screen got changed - options of name , size , item type & date modified appearing & the desktop shortcuts arranged in column . you'll need see attached screenshot of desktop screen of pc in order understand whole situation. (see top-left side of screenshot.) please promptly if you're able comprehend issue i'm facing. thanking in anticipation of resolution of issue , harshit thanks lot. found easier way that. need right-click on desktop & choose "view" option. there'll many options large icon, small icon etc. click on desired option & it's done. regards harshit Windows / Windows 10 / ...

hi, i'm wondering driver called "intel (r) 8 series usb enhanced host controller #1 -9c26" for?  i have special eye gaze computer, called accent 1400 , wondering if safe update it? any thoughts appreciated. joseph. hi,       this driver responsible making usb ports work. highly recommend update these drivers better performance .     let know if need further assistance.     regards. Windows / Windows 10 / Performance & system failures / PC

hi, i've encountered bsod every , learned how dump files. pls find in link below , system counts on masters. thanks! https://1drv.ms/u/s!al_hvqyhk8vthmk1ppe58biftkyh Windows / Windows 10 / Performance & system failures / PC

when recent windows update happened next day audio did not work , said "the audio service not running" fixed few simple restarts, have restart anytime close laptop , or turn on. have touchscreen , tool bar starts glitching , cannot move mouse because it's clicking everywhere, again restart helps getting extremely annoying. there way fix this? hello, to isolate concern device, suggest perform clean boot in windows. performed start windows using minimal set of drivers , startup programs. helps eliminate software conflicts occur when install program or update or when run program in windows. check article reference. keep updated result. Windows / Windows 10 / Performance & system failures / PC

after access game (the sims) , 5-10 minutes later, appears pop said windows has stopped , exit game no mercy. , appear every time play game. how can solve problem. thank much. Windows / Windows 10 / Performance & system failures / PC

microsoft, want windows 10 bootscreen looking like: default: how should mod it: put in feedback. Windows / Windows 10 / Power on or off a device / PC

we have family safety activated our kids' microsoft accounts. on weekly reports come oldest son shows time being spent in edge not list web sites being visited. example, today's report states spent 17 hrs , 35 mins in edge last week when go web site, shows no history of web sites being visited. is family safety broke? why no web sites show though week after week shows he's spending hours , hours using edge app? again, on phone running windows 10 mobile. i forward response and, hopefully, resolution.   --- thanks, jeff hi jeff, for know why family safety reports no websites visited on son's phone, please answer these questions: did use give report containing websites has visited? is device not including visited websites on report? please review family safety setup of accounts online make sure phone monitored correctly. here useful link can use reference. keep posted. ...

i think i've got standard story. shows error ( ask parent or guardian help ).  i can not download 16+ apps. i tried change age, runed "wsreset", reboot. did not help here screenshots (sorry, in russian) ***post moved moderator appropriate forum category.*** hi, the error got within family settings in windows 10 . adding family member on family settings, can manage websites, applications, , games appropriately. to resolve error getting, need turn off family settings in windows 10 . let know if need more assistance. Windows / Windows 10 / Security & privacy / PC

opened live chat session live agent. trying copy of windows 10 activated. agent asked take control of pc, allowed. during remote session, agent went non-microsoft website, , proceed download utility without consent. application displayed product key windows. concerned non-microsoft website used download file pc. never asked, grabbing drink , came find chrome opened, , file downloading pc. find unacceptable behavior, , contact me explanation of behavior. thank you. Windows / Windows 10 / Security & privacy / PC

i message saying "we can't sign account" says problem can fixed signing out of account , signing in. if don't sign out now, files create of changes make lost.   gives box says  sign out  , says  dismiss. i have done nothing happens.  can't in. hit dismiss option on thisl hi, were there changes or updates made prior issue? as initial resolution, let's check pending updates. to check updates now, go to   settings > update & security > windows update,   and select   check updates.   if windows update says pc date, have updates available. we suggest create new user account , check issue status in new user account. analyze issue, find cause , resolution. if new account works fine you, add microsoft credentials , use microsoft account. create local user account in windows 10 how sign in microsoft account. also, let's run microsoft account ...

checked task scheduler , ccleaner still runs often. off check maintenance. hi peter, windows defender scans computer regularly keep system safe. schedule scan in windows defender, refer link.  you may want check suggestion of greginmich in thread how set windows defender custom scan. feel free post if need further assistance. regards. Windows / Windows 10 / Security & privacy / PC

i informed in windows10 god mode, can change not color of folders icons; add tabs file explorer ? Windows / Windows 10 / Desktop, Start, & personalization / PC

i have hp pavilion desktop computer runs latest version of windows 10. recently, have noticed apps did not open , continually loaded forever. walked away 10 minutes, , app still loading. the apps have tested far , not work discord, steam, , windows store. however, if try use not require wi-fi, launches no problem. ideas of how fix? i have tried system restore , sfc /scannow , both of these still haven't fixed problem. please help! **post has been moved moderator appropriate category** Windows / Windows 10 / Performance & system failures / PC

hi, i have expensive gaming laptop lots of fans , ventilation systems. needs outside laptop bag run, because of needed ventilation. use 20%-40%. means sits in bag of time. in windows 10 windows update overrides power settings , wakes computer when needs run updates. this burn out laptop hardware expensive, because machine turning on while in bag. microsoft needs fix major flaw in system. i not know how forgot use case of laptops when designing windows 10 latest iteration. thanks please provide more information cause of problem may diagnosed.   please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted.   please provide copy of system information file. access system information file select keyboard shortcut win+r , typ...

how should protect windows 10 preinstall insider preview creator's update wannacry ransomware? hello, to have windows 10 tech preview protected attacks, need have latest update os. can check if have latest updates through link . can check link our technet blog more information malicious wannacrypt software. let know if there's else need. Windows / Windows 10 / Security & privacy / PC

hi i buy new laptop dell 7569 original windows 10 window defender not working  when try run windows defender got message see in picture hi! need turn windows defender on! see if helps. if have anti-virus program running,windows defender not turn on until uninstall other virus program! https://support.microsoft.com/en-us/help/17464/windows-defender-help-protect-computer Windows / Windows 10 / Security & privacy / PC

every time turn ion windows 10 vaio computer notice windows firewall needs turned on. i go system security -control panel , not turn on -- use administrative permission Windows / Windows 10 / Security & privacy / PC

i installed 1 note on pc. , cant login computer. username seems have benendhanged windows 10 microsoft account username yet wont accept old password or microsoft pasword. cant reset windows 10 , cant use adminstrators login.  nerly 2 hours hve passed , having read every forum piece of advice  i still no closer starting work day. please advise or switch being life long user of microsoft comanys products? ***post moved moderator appropriate forum category.*** hi marc, for provide proper troubleshooting steps regarding log in concern, we'd ask following questions: were there changes happened on device, aside installing onenote? have tried changing microsoft account password? are getting error messages? if yes, please provide screenshot. we hope hear form soon. Windows / Windows 10 / S...

four days ago laptop (gigabyte p34w-v5 1920x10080) did creators update (cu). afterwards, font rendering on external display (acer b326hul 2560x1440) fuzzy can hardly read them (laptop screen fine). fonts, desktop icons, apps, browsers, , icons?? in task bar fuzzy. searched problem, tried few things, nothing worked, backed out of update , fine again, downloaded creators update again , keeps pestering me install it. turned off cleartype, turned on again , went through steps, nothing work. so, used online support 3 times: 1) tech said non-microsoft (ms) service problem, , 50% chance kaspersky. so, reinstalled cu, uninstalled kaspersky, , clean booted ms services see causing problem. no improvement non-ms services disabled, drawing board. tech suggested rollback cu , disable updates, has  many security problems me accept. 2) next tech said incompatible driver problem. updated nvidia drivers, intel drivers, displaylink drivers, , switched direct hdmi ra...

hi reason there weird black rectangle on desktop, , when click on it creates little square under rectangle wherever click. annoying , want rid of don't know how hi, to provide appropriate resolution, kindly answer following questions: were there changes made on computer prior issue? do have new installed program? and also, send screenshot of black rectangle that referring to. regards. Windows / Windows 10 / Desktop, Start, & personalization / PC

split thread. exact same behavior me, using normal pc, not surface.   in case, started after installed language pack windows kept bugging me do. mistake. have since delete language pack, problem remains. i've tried troubleshooting suggestions can find, far no luck. hello mike, we know more concern, please provide following information: are getting error messages upon launching application? does issue persists applications? what troubleshooting steps have tried far? looking forward response. Windows / Windows 10 / Desktop, Start, & personalization / PC

i don't user tile above settings option in start how remove ? hi andrew, if want remove user tile on pc, need right-click each tile , choose unpin start until gone. let know if need further assistance , glad help. Windows / Windows 10 / Desktop, Start, & personalization / PC

hello,  the screen of laptop has shifted on left , down, leaving black band of 2 inches on right. tool bar on below has been hidden well. unhandy.  ideas? thank in advance! have tried slap left side of monitor? no ... joke. don't that. instead, this: in lower right corner of bezel - that's plastic edge runs around screen - should see buttons or knobs. might need flashlight see them well. monitor's own controls, , 1 of them controls placement of image on screen. you'll need instructions came monitor, or can find instructions on monitor manufacturer's website, or can play controls. 1 of buttons moves image up, down, left , right. fiddle until image centered. Windows / Windows 10 / Desktop, Start, & personalization / PC

win 10 update wipes bar file explorer. start not work. no os. nothing. four years research plus links on there! ***post moved moderator appropriate forum category.*** thanks updating us, graham. at point, our option reinstall windows 10 on pc. you can use tool to create installation media   (dvd, usb flash drive, or iso file) reinstall windows 10. to learn more information on how create , use installation media , kindly check link . let know how goes. Windows / Windows 10 / Performance & system failures / PC

my hp pavilion m9162 has not worked since upgrade win 10.  started life using os vista, upgraded win7 progress win 10.  samsung plug n play monitor (2008) seems affected screen colours though can faintly see online , search.  using lappie now.  won't wake sleep. can wrong? moved insider hi lindy, before can understand why encounter problem computer, please share information following: have checked if computer meets system requirements windows 10 ? what happens when press power button? you may having problem because machine not compatible windows 10. if case, suggest reset computer previous operating system. can check page see how works. it helpful if try hard reset machine , tell options get. done unplugging power cord boot system. may need performed multiple times before recovery options. let know if have questions can assist further. keep posted. ...

my pc after start shows file explorer, when starting task manage blank screen, return desk top via cntrl alt del, there other symptoms such hanging in internet explorer , intermittent slowness.   i regularly use norton file clean up, optimisation , systems scans. bob ***post moved moderator appropriate forum category.*** hi robert, to start troubleshooting issue, recommend run system file checker tool , dism . let know how goes. Windows / Windows 10 / Performance & system failures / PC

hello fellow windows 10 users. have been running clean install of windows 10 2 months. yesterday started. computer freezes point of no return, thing left force restart or power down. after freeze, restarts , instantly freezes @ login screen. have performed many system , disk checks , windows said repaired stuff, didn't repair this. have looked in event viewer , there doesn't seem problem related this, "unexpected shutdown" error. have no idea causing since has never happened me before in 15 years of computer usage.  need perform fresh reinstall or need specific information tell me what's wrong? know late response, none of needed. hardware problem. 1 of 2 sticks of ddr3 ram faulty , replaced it, works perfectly. thank anyways.  Windows / Windows 10 / Performance & system failures ...

i ran ccleaner on computer clear unnecessary application files in conjunction ran software clear number of windows files well. right after doing notiiced computer behaving strangely. one, clicked on start see if show didnt. tried open text file wouldnt let me.  i shut computer off , when boot it goes past initial screen, gets stuck on black screen spinning white dots , stays there. have tried rebooting doesnt help. ive tried entering f 12 , other f buttons run system recovery thing can enter bios holding esc. can run system recovery straight bios or how can resolve issue?  clearly ive deleted vital windows 10 files. have asus rog strix gl502. virtually brand new. edit: deleted important graphics driver files well. have nvidia gtx 970m , intel i7.  thanks.  ***post moved moderator appropriate forum category.*** hi johnny, a black screen error screen displayed after encountering criti...

a few weeks ago advised ms close account because of security problem, did , opened new 1 - different email, different password.  keep getting notification telling me 'fix' account - , when click on notification asked sign in old email identity.  if ignore , go 'my account', find logged in under new email , fine.  being repeatedly asked sign in account rights ought not exist @ all, since closed down on 29 january.  problem getting (so far know) on onenote, meant sync across various devices , onedrive, every time use insists won't sync unless log in. all tiresome, , worrying, since seems old account should have been killed off still haunting system.  how exorcise ghost? hi john, to address query, you'll have 60 days after close account change mind. microsoft permanently removes account after 60 days, , lose access services require microsoft account email address , password sign-in. sugge...

any fix.....i install windows twice same error looks graphics driver issue, check in device manager see graphics display driver loaded go support page of manufacturer of system , download graphics drivers , install them. Windows / Windows 10 / Desktop, Start, & personalization / PC

i seing this local disk- unlabelled volume 23, when open computer icon. didnt appear before. neither can see nor can see properties. virus or what? regards while unlabeled , can identify size of said volume? show there files stored in it? Windows / Windows 10 / Desktop, Start, & personalization / PC

hi, the "pin taskbar" option missing. nothing changed (by me) prior noticing this. thank you hello tanya, we'd know more issue. when did issue start? what type of file trying pin taskbar? have installed latest updates windows 10? what latest version , build number of windows pc? to verify version , build number of windows pc, click start button, type winver hit enter . kindly provide screenshot of issue. can refer article steps on how include screenshot in post. we're looking forward response. Windows / Windows 10 / Desktop, Start, & personalization / PC

microsoft helped me set office 365 on new computer. however, none of icons showed on desktop , not know find them. thanks, ray if open start menu , scroll through entries, see icons office programs? Windows / Windows 10 / Desktop, Start, & personalization / PC

hi i have question, accidentally changed icon size big icons , changed  medium icons .the problem when shut down later opened laptop icons were  massize use be.  someone please me !!!! i need . hi, may check zoom size settings of computer. may have mistakenly zoom in desktop size. this, press ctrl key while scrolling mouse wheel. issue occurs if icon cache not updated. can resolve rebuilding icon cache. it, kindly follow steps below: press windows key + x on keyboard. choose control panel . on search field, type file explorer options , , hit enter . click file explorer options . click view, uncheck hide extensions known file types , hide protected operating system files (recommended) , , check show hidden files, folders, , drives . when done, click ok . (if warning window appears, click " yes ".)   go start menu , type %userprofile%\appdata\local , hit ent...

hi, i got 2017 razer blade is, of course, running windows 10. has been apart peculiar bug has become rather annoying. when in full-screen video (i.e. netflix, youtube) task bar pop every 10 minutes. annoying because causes me have pause video each tome clear it. i using chrome version 57.0.2987.133 (64-bit) , windows home version 1607. any , welcome, thank time. hi, thank posting concern here in community. since got laptop, verify if made changes or performed updates prior issue. if have, appreciate if share changes , updates performed on computer isolate problem. in meantime, suggest restarting windows explorer. that, follow steps below: open task manager doing right-click in taskbar. under processes , windows processes > windows explorer . click windows explorer , click restart . make sure option automatically hide taskbar in desktop mode off. here's how: do right-...

has else had problem , how resolve it? turned on computer morning , of ms office apps no longer showing in start menu. went them , they're not showing in choices can select. programs still there , showing on desktop , when search them , find them, says pinned start menu. however, none of them visible. when tried unpinning , re-pinning, no success. of other non-ms office apps showing (which stranger). hi, based on information have provided in post, need further investigation. assist better, we'd know following: were there recent changes on device? were there external devices connected computer when happened? have installed software? on other hand, suggest perform clean boot , check if issue persists. done start windows using minimal set of drivers , startup programs. also, helps eliminate software conflicts of update or when run program in windows. check article steps on how perform clean boot , choose...

i have build 1551 because didn't want or need anniversary edition, stupid removal of apps bar @ bottom of start menu!!!!! becuase left pc on last night backing huge folder forgot sneak these things in then!! now menu looks bad laptop , hate it!!!!!!!!!!!!! you microsoift people want enjoy our computing experience put obstacles in our way prevent that. ever wonder why people go macs???  this why!!!!!!!!!!!! now tell me how rid of it!!! setting update , security. roll previous build it continue update @ next opportunity you can mark connection metered prevent it. won't updates Windows / Windows 10 / Desktop, Start, & personalization / PC

i'm not sure why, after getting windows 10 on laptop (hp envy, had windows 8.1 before) have restart everytime login account before using it. if put laptop sleep, it'll wake time , date information, accounts have setup don't show until restart completed.  after restart fine don't want have restart laptop everytime use it.  anyone know why happens , how can fix it? hi, this issue might caused system conflicts. resolve issue, suggest performing clean boot eliminate software conflicts after update. know how perform clean boot, refer on link . let know if need further help. Windows / Windows 10 / Performance & system failures / PC

hello ! my windows reguraly crashes bluescreen.  i thought hard-disk problem, bought new one. didn't solved problem. in windows logs :  the computer has rebooted bugcheck.  the bugcheck was: 0x000000ef (0xffff80808b4e0640, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). dump saved in: c:\windows\memory.dmp. report id: a7686ab6-921b-48b8-92b6-ee5815ec79c9. the dmp files :  https://1drv.ms/u/s!ar3gusimdftyaenjhqd835keili can please give me solution problem? thanks lot ! [moved windows insider program] i got today, 2 bugchecks seem different:  the computer has rebooted bugcheck.  the bugcheck was: 0x000000ef (0xffffba065f441640, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). dump saved in: c:\windows\memory.dmp. report id: 9dba4d23-3ce1-4f05-a469-eb49f2310c3e. the computer has rebooted bugcheck.  the bugcheck was: 0x000000ef (0xff...

i've installed solid state disk (ssd) on laptop , short while i've been keeping copy of windows , boot manager on both ssd , hdd. whichever boot manager used, boot either copy of windows (ssd or hdd).   since creator update, i've been able boot copy of windows on same disk boot manger, if use boot manager on hdd can boot windows hdd not ssd. if try boot windows other disk error saying can't find: file:\windows\system32\winload.efi (the laptop uses uefi). file exist, , bcdedit shows should looking on correct disk partition, (\device\harddiskvolume) - , none of had changed since before update, when worked. i've been trying fix while , not got anywhere. ideas what's gone wrong or how can fix it? thanks. hi, automatic repair tool automates common diagnostic , repair task startup issues non bootable operating system. suggest running automatic repair tool advance boot option , ...

continually receive blue screen @ random message : video scheduler error. how fix ? andrew please provide more information cause of problem may diagnosed. please restart computer , allow 20 minutes system run before uploading information required me investigate problem. when examining event viewer log files many, not all, problems show in period after computer has been booted. please provide copy of system information file. access system information file select keyboard shortcut win+r , type msinfo32 and click ok . place cursor on system summary . select file, export , give file name noting located. click save . files in txt file format preferred. do not place cursor within body of report before exporting file. the system creates new system information file each time system information accessed. need allow minute or 2 file populated before exporting copy. please upload file onedrive, share , post link here. if...

dear community   is there human being left @ microsoft or all hiding behind no-reply email addresses or has company become virtual reality virtual agent, replying questions?   i have serious complaint windows 10. microsoft seems spy 24/7 on laptop use, no matter how many times tell w10 don't want that. google, microsoft should us$ 100 trillion fine spying , putting 1st 24/7. how can work when every 5 secs there screen popping or commercial displayed trip booked or undertaker emailed or blob apparing in right-side of screen.    appalling, dispicable , worse inland revenue & fbi combined grrrrr.   give me window 95 office 95, @ least work without constant interruption. windows 10 should introduce “do not disturb me” button, real revolutionary out of box idea! how can stop windows 10 mongrel attacking time , taking away our sense of privacy , security?    thank   ...

bought desktop computer, it's certified refurbished lenovo thinkcenter amazon.  did basic startup made local account, , password. has not been connected internet can't reset password through microsoft account.  bought program called passkiller in hopes of resetting password, put program on old usb drive enough space on it, computer didn't take it.  i'm stuck, trying remember it, remember part of not whole thing.  need resetting password can make 1 can remember, , make note time.  please help.  hello chad, for reset password of microsoft account, imperative have internet internet connection. may reset password here . regards. Windows / Windows 10 / Security & privacy / PC

i created admin account sign in windows 10. when did try sign in after reboot got message "the user profile service failed sign-in, user profile can not loaded." have account not admin standard account can log in now. can't change settings because asks admin password , when enter nothing happens, login dialogue disappears. is there way around issue?   hi, we suggest try resolution provided stratisgeo on link fix sign-in issue in windows 10. let know how goes. Windows / Windows 10 / Security & privacy / PC

in last couple of weeks started getting strange stuff in c:\windows\temp\ .  more specifically: i running win 10 latest updates in c:\windows\temp\ folder there folder named nc5pbb there bunch of "suspicious files in folder, seem change ever time shutdown computer.  example, on 2 feb shutdown computer , when booted on 3 feb had following list of files, 2 feb creation date:   18xtf.doc   8gvhxuvns1s.pem   tmpc   busutopiafalling.docx   defer-manufacturers-slept-respond.txt   elect-saucer-cost.jpg   factory-verbal-missed-morning.xls   innate_stationary_mark.xlsx   momentaryfindspreparingprovoke.sql   realized.consciousness.mdb   slept-beyond-coal.rtf on 4 feb booted computer , following files in folder, 3feb date:   1mphyhqseno.pem   dirty-negotiations.rtf   drastic.lewis.doc   elements innate.xls   jackson.scratch.xlsx   ...

fresh out of box vaio using win10. have subscription trend micro , want add added layer of security , protection. how make happen? in advance assistance. ***post moved by   the moderator appropriate forum category.*** perhaps trendmicro support has instructions installing software. Windows / Windows 10 / Security & privacy / PC

have been getting "fix microsoft account apps work properly" apps have been deleted ones on computer , have no idea how fix it. hi, we found thread discussed same issue. resolve error message, kindly follow salsaconsudor's suggestion here . this should in resolving issue. Windows / Windows 10 / Security & privacy / PC

i using backup program purchased called pcbackup.  keep seeing notes virus, computer , have used restore files.  don't know why people not legitimate program, continue using it. when tried start today, got message blocked administrator, me -- , never blocked it. i program working again.  advice? ***post moved moderator appropriate forum category.*** hi mary, it subscription may have expired. understand more issue, we'd ask following questions: when did activate software on device? the prompt received administrator, come software or device? can have screenshot of error? is first time encountered issue? we forward response. Windows / Windows 10 / Security & privacy / PC

i have 2 accounts, gamertag1 , gamertag2. gamertag1  is account , has no restrictions whatsoever. has passkey set son cannot log it. gamertag2  is child account (age 10 - dob set correctly on microsoft account) , has restrictions set age 12. account has passkey set i've tried removing , still got nowhere. what trying achieve ability grant permission 'once' or 'always' says here: http://support.xbox.com/en-gb/xbox-one/security/grant-exception-child-content-limits however, when attempt launch content such halo 5 when signed in as  gamertag2 , asks passkey/password. when entered, game starts. i don't want have every single time son wants play halo don't want allow able play of games gta5! thought being able allow 'always' solve problem, yet can't screen. have missed obvious? i've been through settings on console , website many times can't see i've done wrong. please help!! ...

when have  document open on desktop , try open document instead off opening in front of current document hides behind open.  in order open second document have minimize or close first one.  can changed.  never had issue previous versions of windows. Windows / Windows 10 / Desktop, Start, & personalization / PC

i need restore recycle bin icon. ***post moved moderator appropriate forum category.*** start > settings > personalization > themes > change desktop icons (under related settings). check recycle bin icon you uncheck it, check again if checked.   click apply ok Windows / Windows 10 / Desktop, Start, & personalization / PC

hi, i've newly installed fresh win 10 pro version on pc. ok, set locksreen image spotlight , working perfectly, till found it's couple of days picture hasn't changed. changed picture mode possiblity of fixing nothing changed. tested on user on same pc , ok. may me? hi amir, to better assist concern, connected internet when checking image on windows spotlight? windows spotlight's image not change if you're offline. windows spotlight captures images bing called bing images of day. we forward response. Windows / Windows 10 / Desktop, Start, & personalization / PC

my selection box has changed on windows. box appears when drag mouse on blank area on desktop make selection. how revert it? check screenshot. you'll know difference. goes below taskbar. hello, we understand having issues selection box on computer. assist concern, may refer steps below on how change settings of selection box: right click on   start / windows logo . select   system . click the advanced settings   in left pane. system properties   window pop up, select advanced tab. go to   settings   under   performance. select   visual effects   tab. check   custom   and uncheck show translucent selection rectangle . do update outcome , if need further assistance. regards. Windows / Windows 10 / Desktop, Sta...

recently icons stopped displaying of tiles above don't know why. i've restarted computer several times though not purpose , they still persist. attach screenshot. bug windows update? internet has been unreliable lately. it's not major issue , links still work find icons convenient identifying tiles. Windows / Windows 10 / Desktop, Start, & personalization / PC

using windows 10 on lenovo x1 tablet - , after normal restart fonts large. on desktop icons size looks normal, text on the icons large. also when opening internet explorer looks huge. have tried ctrl , "-" font not smaller icons. see screenshot hi, let's find out why happened on windows 10 tablet. please provide answers following: did make changes in settings before last turned off device? was there recent update installed? this result of settings text size being altered. correct it, please follow these steps: go control panel . select appearance , personalization . select display . under change text size , choose item text size want resize. lower down size number item. click apply . we suggest select 9 as size items since standard size windows uses. let know if need more help. Windows / Windows 10 ...

after windows 10 update installed on tuesday, 1/10/17, computer has been wreck. 1. computer extremely sluggish, gaming impossible , opening task manager takes 10 seconds. fear computer has virus. 2. wanted scan computer using windows defender, noticed windows defender not appear in icon box that's in lower right side of desktop. however, task manager says running (i found windefend under services tab). however, cannot open windows defender through update & security page. when error code above, microsoft security client error code 0x80070426. 3. have tried offline windows defender scan - didn't work. i looked online, see solution uninstall microsoft security essentials, don't have installed according list of programs on control panel.  i tried contacting microsoft support, in told me restore computer previous state - didn't work , got error message, telling me failed restore due no access sort of cortana file.  i can't ...

hello, what options lap top running windows 10 works fine without being connected internet , when connected internet not work , frezzes , slows down. also there problem resetting or going previois build. what reccomend. also due internet issue whcih connected , working fine updates not download , online technical fails. hello jack, thanks reaching out us. determine possible cause of issue, we'd ask few information: were there changes made on pc prior this? have checked if network adapters up-to-date? here's how: 1. press windows key + x , , click on device manager . 2. expand network adapter , right-click on adapter, , click update . 3. may refer manufacturer's website, or contact them ( oem ) latest drivers. when issue freezing occurs? occur when try open app/ program, or when open browser? let's perform clean boot identify if third-party applications or startup...

how administrator's approval ? hi ben, for better understand concern, suggest provide more information issue. may check link below: suggestions asking question on forums regards. Windows / Windows 10 / Security & privacy / PC